Phillipa Anderson
Rosedale,USA
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
Work History
Home Health Aide
Self Employed Services
Queens, NY
2024 - 2026
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with medication management to promote adherence and health stability.
- Developed individualized care plans in collaboration with healthcare professionals for optimal client outcomes.
- Trained new caregivers on best practices for patient care and safety protocols.
- Transported patient to medical, dental and personal care appointments.
- Planned and prepared meals for patient in adherence to dietary guidelines.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Customer Service Officer, Operations Department
Jamaica Customs Agency
Kingston, Jamaica
2017 - 2023
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Processed customs declarations efficiently, ensuring compliance with regulations and guidelines.
- Collaborated with cross-functional teams to streamline customs processes and improve service delivery.
- Developed training materials for ongoing staff development focused on customer engagement strategies.
- Developed strong relationships with clients, maintaining open communication channels and promptly addressing concerns.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
Authorized Economic Operator (CTPAT) Account Manager
Jamaica Customs Agency
Kingston, Jamaica
2013 - 2017
- Ensure compliance with customs laws, regulations and security measures by guiding participants, monitoring and evaluating results of the program and working with other departments.
- Liaise with the Public Sector Inter-Institutional Committee to conduct risk assessments, resolve shortcomings and facilitate work benches with the public and private sectors.
- Review importers’ and exporters’ security measures along the supply chain and provide solutions.
- Provide Training for persons directly involved in Supply Chain on the Security Requirements of the program.
- Assist Stakeholders with recruitment and selection for suitable candidate to work in the Supply Chain.
Customs Duty Officer
Jamaica Customs Agency
Kingston,Jamaica
2010 - 2013
- Monitored compliance with customs regulations and procedures to ensure proper import/export practices.
- Coordinated inspections and assessments of cargo to facilitate timely processing and clearance.
- Correspond with Airlines regarding flight arrival, delays and departures.
- Trained new staff on operational protocols, fostering a collaborative team environment.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
- Review flight manifest received from the Airlines and record the information in the relevant database.
- Assist with budgeting and the preparation of overtime billing invoices.
- Managed staff schedules to ensure adequate coverage during peak hours and high-risk events.
Customs Officer
Jamaica Customs Agency
Kingston, Jamaica
01.2006 - 2010
- Examined and processed incoming mail at the Parcels Post.
- Researched and verified values using valuation methods, inspected motor vehicles and cargo on the ports, cited breaches and applied breach procedures at the Valuations Verification Unit.
- Examined and classified items in shipments, calculated duties and applied relevant transaction codes at Universal Freight.
- Escorted, monitored and maintained strict control of shipments at the Kingston Free Zone – Berth II.
- Served as revenues collections officer, balanced daily collection and prepared lodgment notes.
- Gather intelligence and detect violations, examine and assess items in each shipment, prepare reports on assessments, process passengers and enforce the rules and regulations of the Customs Act at the NMIA Baggage Hall and Cargo (FedEx).
Education
B.S. - Human Resource Management
University College of the Caribbean
Kingston, Jamaica07-2013
A.S. - Human Resource Management
Management Institute of National Development
Kingston, Jamaica05-2010
Diploma - Supervisory Management
Institute of Management and Production
Kingston, Jamaica05-2001
Skills
- Customer Service
- Effective Communicator
- Training and Development
- Time Management
- Critical Thinking
- Leadership
- Microsoft Office
- Accounting
- Data Entry
- Qualitative Research
- Patient care
- Meal preparation
Certification
- Caribbean Regional Drug Enhancement Training Certificate
- Customer Service Sensitization Certificate
- Customs Laws and Procedures Certificate
- Tariff Course
- Asycuda World Training
- Supply Chain Management
- Train the Trainer Certificate
Languages
English
Native or Bilingual
Timeline
Customs Officer
Jamaica Customs Agency
01.2006 - 2010
A.S. - Human Resource Management
Management Institute of National Development
Diploma - Supervisory Management
Institute of Management and Production
Home Health Aide
Self Employed Services
2024 - 2026
Customer Service Officer, Operations Department
Jamaica Customs Agency
2017 - 2023
Authorized Economic Operator (CTPAT) Account Manager
Jamaica Customs Agency
2013 - 2017
Customs Duty Officer
Jamaica Customs Agency
2010 - 2013
B.S. - Human Resource Management
University College of the Caribbean