Wendy Phillips
Deerfield Beach,FL
Summary
Experienced and dedicated Analyst with several years experience identifying efficiencies and problem areas within data and business value streams while communicating needs for projects. Ability to synthesize quantitative information and interact effectively with colleagues and clients. Along with excellent interpersonal skills to effectually communicate.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Business/Data Analyst
JM Family Enterprises Inc (Contractor through Insight Global)
01.2019 - 01.2024
- Experience with creating and routing such documentation as ROMs, SOW, BRDs, RFPs, Test Plans (test cases and use cases); Deployment Plans, and schedules. Assist with creation of templates documentation.
- Create and manage project analysis such as FinOps assessments, Application Assessments, Citrix Assessments, Migration from Google to Microsoft Suite, etc
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations for placement for needed resources.
- Coordinate data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
- BA / DA requirements gathering on enterprise-wide projects; Visio; EXCEL; JIRA; Test Cases; ran Deployments of major Data heavy projects.
ECommerce Development Manager / Scrum Master / ECommerce Business Analyst
International Vapor Group / National Tobacco / Turning Point Brands
07.2018 - 12.2018
- Managing multiple brand eCommerce instances in CRM/CSM,
- Managed 6 development teams (20-35 individuals on average), in-house, remote and offshore, teams are scalable based on projects (up to 50 to 60 at one time).
- Vet new solutions and enhancements to create better customer experiences (for both backs of house and UX experience).
- Evaluated projects for issues, alleviating problems and distractions that could have prevented team from meeting its goals.
- Drive and participate in architecture discussions and code reviews to properly evaluate technology solutions as proposed and implemented by software development team.
Senior Business Systems Analyst (Remote; 60% Travel)
PF Chang's China Bistro, Inc.
06.2015 - 06.2018
- Led project teams of (6 to 15), internal and external, to achieve project-defined milestones and deliverables. (End to End)
- Developed and analyzed deliverables: Project Charters, Gap Analysis, BRD, FRD, RACI Chart, User Stories, Test Plans, Workflows, Data flows (including Concept, Logical and Actual Diagrams), developed reporting queries, not limited to Behavioral and Structural Diagrams.
- Worked with marketing team to restructure Loyalty Program and redesign Website. Used Website along with several marketing infused platforms to engage user to design user based Loyalty program. Assisted in designed through Integration Platform (Dell Boomi), Aloha POS, NCR NBO (Back Office), Integration with Ulti-Pro; Microsoft Office, MS Project, SQL, Visio, JIRA, Testrail, Visual Studio.
- Managed project budgets; Managed QA and APP Dev teams; Product Backlog, Coaching,Mentoring (Agile, Scrum).
- Collaborated with stakeholders and team members to address risks, gaps and led in solution development.
- Trained business teams on new software, updated processes, and UAT.
- Methodologies include Waterfall, Agile (Scrum) Hybrid.
Assistant Director of Instructional Technology
Belen Jesuit Preparatory School
03.2012 - 06.2016
- Planned and deployed iPad Program, including strategic planning and budgeting, curriculum design, training and on-going maintenance. (ex: iOS and MAC systems)
- Responsible for designing and delivering weekly training of 150 employees, throughout digital implementation and continued professional development. (Face to Face and Online Course)
- Developed and implemented digital curriculum, focused on integrated classrooms and online courses.
- Interviewed internal stakeholders, analyzed their requirements and recommend and design technological improvements as needed.
- Led project teams, internal and external, to achieve project defined milestones and deliverables.
Senior Business Analyst
Organa Solutions
06.2012 - 05.2016
- Lead discussion and development in business functional areas, business management issues, and data analysis
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Reduced corporate expenses 10% by streamlining incentive and demand processes across regions
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action
Instructional Technologist, Lead Trainer
Apple, Inc. (Apple Education)
02.2008 - 03.2012
- Identified impacted parties, business partners and resources required for planned changes.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Manged client load of over 100 locations both business and education domains, teamed with managers to brainstorm ways to enhance and improve training effectiveness
Education
Master of Arts - Computing and Technology
Columbia University
New York2012
Bachelor of Arts - Archaeology / Anthropology
Florida International University
Miami, FL2003
Skills
- RPF, Agile, Waterfall and Hybrid process experience
- Strong analytical and communication skills
- Experience with SQL; Data Migration; DBMS management
- Data formatting;Data validation
- Advanced problem-solving abilities; Needs assessments; Gap Analysis
- Customer Relations; Key stakeholder relationship building
Certification
Professional Scrum Master I Associate Dell Boomi Developer Certification
Certifications Currently Studying: PowerBI; AWS Certified Cloud Practitioner; Professional Scrum Product Owner
Timeline
Sr. Business/Data Analyst
JM Family Enterprises Inc (Contractor through Insight Global)
01.2019 - 01.2024
ECommerce Development Manager / Scrum Master / ECommerce Business Analyst
International Vapor Group / National Tobacco / Turning Point Brands
07.2018 - 12.2018
Senior Business Systems Analyst (Remote; 60% Travel)
PF Chang's China Bistro, Inc.
06.2015 - 06.2018
Senior Business Analyst
Organa Solutions
06.2012 - 05.2016
Assistant Director of Instructional Technology
Belen Jesuit Preparatory School
03.2012 - 06.2016
Instructional Technologist, Lead Trainer
Apple, Inc. (Apple Education)
02.2008 - 03.2012
Master of Arts - Computing and Technology
Columbia University
Bachelor of Arts - Archaeology / Anthropology
Florida International University
Professional Scrum Master I Associate Dell Boomi Developer Certification
Certifications Currently Studying: PowerBI; AWS Certified Cloud Practitioner; Professional Scrum Product Owner
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