Philmore Atkinson
Homestead
Summary
Licensed Florida 20-44 Personal Lines Insurance professional with 14+ years of experience driving customer satisfaction, revenue growth, and team performance. Proven ability to identify client needs, recommend solutions, and increase sales through consultative communication. Strong background in relationship-building, upselling, and closing opportunities in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Exit 1 By Sneakertown
01.2017 - 02.2025
- Increased store revenue by an estimated 15-25% through effective upselling and customer engagement strategies
- Managed 50+ daily customer interactions, consistently identifying needs and recommending products
- Trained and coached team members on sales techniques, improving overall team performance and customer satisfaction
- Built long-term customer relationships, contributing to repeat business and customer loyalty
- Oversaw payroll, inventory, and daily operations with strong attention to profitability
CEO / Business Owner
Direct Shippers Plus
02.2009 - 01.2025
- Generated new business through referrals, networking, and partnerships, growing customer base consistently
- Negotiated contracts and successfully closed deals, driving revenue growth
- Developed marketing strategies that increased customer engagement and repeat business
- Managed client relationships to ensure satisfaction and long-term retention
Assistant Office Manager
Florida Endodontic Institute
02.2013 - 01.2017
- Managed patient scheduling and workflow, supporting a high-volume office serving 30+ clients daily
- Educated patients on insurance coverage and payment options, increasing case acceptance rates
- Processed insurance claims and billing with a high level of accuracy and compliance
- Improved patient retention by delivering personalized service and resolving concerns efficiently
- Trained and supervised administrative staff, enhancing office productivity and service quality
Education
Associate Degree - Healthcare Administration
University of Phoenix
Certification - Cyber Security
University of Phoenix
Audio Engineering Certificate - undefined
SAE Institute
High School Diploma - undefined
Miami Killian Senior High School
Skills
- Consultative Sales
- Lead Conversion
- Client Retention
- Policy Education
- Upselling
- Objection Handling
- CRM Systems
- Excel
- QuickBooks
- Team Leadership
Certification
Florida 20-44 Personal Lines Insurance License (Active)
Timeline
Manager
Exit 1 By Sneakertown
01.2017 - 02.2025
Assistant Office Manager
Florida Endodontic Institute
02.2013 - 01.2017
CEO / Business Owner
Direct Shippers Plus
02.2009 - 01.2025
Certification - Cyber Security
University of Phoenix
Audio Engineering Certificate - undefined
SAE Institute
High School Diploma - undefined
Miami Killian Senior High School
Associate Degree - Healthcare Administration
University of Phoenix