Philonia Pierre
Hollywood,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Murano Grande
Hollywood , FL
01.2022 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Front Desk Agent
Executive Protection
Aventura, Florida
04.2023 - 08.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Input and confirmed reservations for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Scheduled reservations for groups and special events.
Education
Business
Miami Dade College
Miami, FL06-2023
High School Diploma -
North Miami High School
Miami, FL06-2018
Skills
- Researching
- Report creation
- Verbal and written communication
- Dispute resolution
- Time management
- Stress management
- Hospitality and accommodation
- Strong teamwork
- Appointment scheduling
- Multi-task management
- Paperwork processing
- Shipping and logistics
- Call center experience
- Microsoft Office Suite
- Business development
Timeline
Front Desk Agent
Executive Protection
04.2023 - 08.2023
Customer Service Representative
Murano Grande
01.2022 - Current
Business
Miami Dade College
High School Diploma -
North Miami High School