Phoebe Bock
Yakima,WA
Overview
11
11
years of professional experience
Work History
Cashier Supervisor
Fred Meyer
03.2020 - 10.2022
- Built positive relationships with customers to increase repeat business.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Accounting Manager
Bernd Moving
03.2012 - 03.2020
- Investigated daily variances and corrected errors to resolve discrepancies.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed banking reconciliations and monthly balance sheet statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
High School Diploma -
Mercer Island High School
Mercer Island, WA06.2007
Skills
- Complaint resolution
- Cashier training
- Policy Enforcement
- Workflow Coordination
- Store operations
- Teller shifts
Timeline
Cashier Supervisor
Fred Meyer
03.2020 - 10.2022
Accounting Manager
Bernd Moving
03.2012 - 03.2020
High School Diploma -
Mercer Island High School