Overview
Work History
Education
Skills
Timeline
Generic

Phoebe Bock

Yakima,WA

Overview

11
11
years of professional experience

Work History

Cashier Supervisor

Fred Meyer
03.2020 - 10.2022
  • Built positive relationships with customers to increase repeat business.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Accounting Manager

Bernd Moving
03.2012 - 03.2020
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Monitored budget allocation and expenditures to enforce compliance with company policies.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Education

High School Diploma -

Mercer Island High School
Mercer Island, WA
06.2007

Skills

  • Complaint resolution
  • Cashier training
  • Policy Enforcement
  • Workflow Coordination
  • Store operations
  • Teller shifts

Timeline

Cashier Supervisor

Fred Meyer
03.2020 - 10.2022

Accounting Manager

Bernd Moving
03.2012 - 03.2020

High School Diploma -

Mercer Island High School

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Phoebe Bock