Phoebe Farrow
Manhattan,NY
Summary
Forward-thinking team leader skilled at operating efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Diligent leader with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Alice and Olivia
07.2024 - Current
- Generated repeat business by creating meaningful client relationships.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Hosted collaborative in-store events to penetrate new consumer segmentations.
Style Advisor, Fitting Room Seller, Service Advisor
Aritzia
06.2021 - 07.2024
- Style Advisor- Learn about clients to better style them, follow company etiquette to learn about clients, detailed knowledge of product/inventory, constantly studying, quick learner, developed relationships with individual clients to curate an individual fitting room appointments
- Fitting Room Seller- prep product to be placed back on the floor, adjusting clients’ clothing selections to better fit their preferences/visions, requires speed and vast/intimate knowledge of product
- Service Advisor- leader at the service counter, client outreach order fulfillment, liaisoned between consumer and corporate office
Seasonal Shoe Stylist
Steve Madden
06.2020 - 06.2021
- Sales Associate- Centered in customer service, I learned how to effectively advise and encourage customers in their purchases
- I excelled at my role and received multiple rewards from my store manager
- I also assisted in reaching the goal of highest selling outlet store in the country
- Our regional manager reached out via email to commend my sales per hour rate and was grateful for my return to the store
Community Outreach Liaison
08.2019 - 01.2021
Education
AAS in Fashion Business Management -
Fashion Institute of Technology NYC
12.2023
Skills
- Microsoft Office
- Google Suite
- Adobe
- Leadership
- Customer Relation Management
- Product and service knowledge
- Staff Management
- Task Delegation
- Retail Operations
- Recruiting and interviewing
Timeline
Assistant Manager
Alice and Olivia
07.2024 - Current
Style Advisor, Fitting Room Seller, Service Advisor
Aritzia
06.2021 - 07.2024
Seasonal Shoe Stylist
Steve Madden
06.2020 - 06.2021
Community Outreach Liaison
08.2019 - 01.2021
AAS in Fashion Business Management -
Fashion Institute of Technology NYC
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