Phoebe Floyd
Cornelius,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at The Lazy Turtle. Excels in customer service expertise and multitasking, fostering significant improvements in team productivity and client retention. Skilled in addressing and resolving customer complaints, ensuring a service-oriented environment.
Overview
5
5
years of professional experience
Work History
Bartender
Brickhouse Tavern
02.2019 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Assistant Restaurant Manager
The Lazy Turtle
06.2021 - 05.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
RV Sales Associate
Gander Outdoors
12.2020 - 06.2021
- Maintained up-to-date knowledge of industry trends, competitor strategies, and emerging technologies within the recreational vehicle market.
- Supported a positive work environment that fostered collaboration among team members, driving excellence across the sales department.
- Cultivated strong relationships with clients, resulting in increased repeat business and referrals.
- Assisted customers in determining their needs, presenting suitable RV options based on their preferences and budget requirements.
Education
Associate of Arts -
High School Diploma -
06.2016
Skills
- Outgoing Personality
- Customer service expertise
- Highly reliable
- Strong multitasking
- Handling Difficult Customers
- Service-oriented mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Restaurant Manager - The Lazy Turtle
06.2021 - 05.2022
RV Sales Associate - Gander Outdoors
12.2020 - 06.2021
Bartender - Brickhouse Tavern
02.2019 - Current
Central Piedmont Community College - Associate of Arts,
William Amos Hough High School - High School Diploma,
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