Phoebe Glaves
Outlaw BBQ
Spokane Valley,WA
2
years of professional experience
Hello! My name is Phoebe and I would love to be a part of your crew. I have strong customer service and barista experience, gained by learning and growing in coffee shops and restaurants over the past (almost) three years. Coffee specifically is a passion of mine. I have had and used espresso machines in my own home since I was eleven years old. It's something I regularly research outside of any required environment, and I would love to exercise what I know in a professional setting again. I love the hustle and bustle that working as a barista can be, and growing relationships with regulars is something I miss dearly.
Work History
Hostess/Expo
5 Months- Greeted and brought guests to their tables, ensuring a warm start to their dining experience.
- Managed waitlists efficiently during peak service hours.
- Assisted in maintaining cleanliness and organization of dining area.
- Grew and maintained friendly relationships with many regulars.
- Answered phone calls to take orders, give information, and manage reservations.
Barista
4 Months- Efficiently operated espresso machines, steam wands, blenders, and other common appliances needed for barista work.
- Guided customers in customizing drinks to their liking, making sure a guest never leaves unhappy.
- Collaborated with coworkers during peak hours to keep service smooth.
- Made sure orders were out in a timely manner.
Certified Trainer
1 Year 7 Months- Created engaging onboarding experience for new hires, promoting comfort and integration.
- Forgo high pressure environments, and often large lines while keeping times quick and order accuracy high.
- Trained new hires up to standard, making sure food safety requirements were followed and enforced.
Assistant Manager
1 Year 1 Month- Managed and created schedules for a 30-person crew, ensuring team availability was considered.
- Trained new hires through company plans, ensuring that standards were met and crew was knowledgeable.
- Worked on the floor often, taking orders, making drinks, and preparing food items all to standard.
- Ordered truck, making sure the store had everything they needed to stay afloat.
Education
High School Diploma
Skills
Espresso Machines
Beverage Preparation
Menu Knowledge
Cleaning and sanitation
Menu memorization
Customer service
Dining Area Maintenance
Espresso Machines
Effective multitasking
Phone etiquette
Hospitality environments
Coffee Shops/Drivethroughs
Order Coordination
Timeline
Hostess/Expo
Outlaw BBQ
03.2026 - CurrentRead More
Barista
Barnes & Noble
11.2025 - 03.2026Read More
Assistant Manager
Dunkin Donuts
08.2024 - 09.2025Read More
Certified Trainer
Raising Canes
03.2024 - 10.2025Read More
Bellevue West SR High School
High School Diploma
Read More