Phoebe Harms
Austin,USA
Summary
Dependable and fast-learning team member with experience in customer service and food handling. Comfortable with handling transactions, resolving customer concerns, and working in fast-paced environments. Known for strong communication skills, a positive attitude, and a proactive approach to learning.
Overview
2
2
years of professional experience
Work History
Checker
HEB
Austin, TX
08.2025 - Current
- Provided excellent customer service during all interactions with customers.
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Resolved customer complaints and concerns professionally and with care.
- Trained and shadowed new cashiers.
- Ran highside to ensure customer checkout efficiency.
- Assisted customers with self-checkout machines and coupons.
- Monitored self-checkout area to ensure cleanliness and proper functioning equipment.
- Built and maintained productive relationships with employees.
- Push carts to designated areas for customer convenience and store organization.
- Bagged customer orders with care.
- Maintained current knowledge of store promotions to highlight sales to customers.
Team Member
Bush's Chicken
Austin, TX
11.2024 - 06.2025
- Maintained clean and organized workspace.
- Collaborated with teammates to meet deadlines and achieve daily goals.
- Helped customers find what they needed and answered questions.
- Ran the register and handled payments accurately.
- Mentored new team members.
- Received positive feedback from management for exceptional customer service.
- Performed opening and closing duties, including store cleaning and restocking.
Team member
Whataburger
Austin, TX
11.2023 - 11.2024
- Stocked shelves and made sure inventory was easy to find.
- Helped customers place digital orders.
- Performed opening and closing duties, including store cleaning and restocking.
- Developed strong customer service skills.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Kept my area clean and organized during shifts.
Education
High School Diploma -
James Bowie Highschool
Austin, Texas05-2025
Associate of Arts - Drama
Austin Community College
Austin, TX05-2027
Skills
- Customer service
- Team collaboration
- Cash handling
- Conflict resolution
- Strong communication
- Adaptability and flexibility
- Time management
- Accuracy and precision
LANGUAGES
English - Native
American sign language - Conversational
Timeline
Checker
HEB
08.2025 - Current
Team Member
Bush's Chicken
11.2024 - 06.2025
Team member
Whataburger
11.2023 - 11.2024
High School Diploma -
James Bowie Highschool
Associate of Arts - Drama
Austin Community College