Summary
Overview
Work History
Education
Skills
Timeline
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Phoebe Vickers

Maple Shade Township,NJ

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Waitress

Bahama Breeze
08.2023 - Current
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Waitress

Uno Pizzeria & Grill
08.2020 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Lead Toddler Teacher

Creme De La Creme
02.2022 - 12.2022
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted sensory development by providing access to different textures.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Utilized technology to develop instructional materials and activities for children.

Education

High School Diploma -

Sun Valley High School
Aston Pa 19014
06.2020

Skills

  • Menu Recommendations
  • Dining Area Maintenance
  • Guest Relations Management
  • Safe Food Handling
  • Order Accuracy
  • Menu Memorization
  • Daily Specials Memorization

Timeline

Waitress

Bahama Breeze
08.2023 - Current

Lead Toddler Teacher

Creme De La Creme
02.2022 - 12.2022

Waitress

Uno Pizzeria & Grill
08.2020 - Current

High School Diploma -

Sun Valley High School

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Phoebe Vickers