Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Phoenicia Godbee

Phoenicia Godbee

Waynesboro,GA

Summary

A seasoned professional with 7 years of customer service experience, currently enhancing guest experiences at Carnival Cruise Line. I am skilled in account management, billing resolution, and payment processing roles. I am seeking a role to leverage client support and problem-solving expertise. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Resolutions Service 2

Carnival Cruise Line
02.2023 - Current
  • Provide comprehensive customer service by addressing inquiries, processing payments, and managing booking arrangements
  • Facilitate payment extensions and resolve payment-related issues, ensuring customer satisfaction and retention.

Customer Service Representative (CSR)

American Express Savings
03.2022 - 02.2023
  • Facilitate account opening and closure processes, ensuring smooth transitions for clients
  • Manage fund transfers and respond to customer inquiries with accurate and timely information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided primary customer support to internal and external customers.

Agent Team Member

Duke Energy/American Water
07.2021 - 08.2022
  • Resolved customer account inquiries effectively, including billing disputes and payment arrangements, ensuring client satisfaction and account accuracy
  • Streamlined move-in and move-out processes for customers, facilitating smooth transitions and maintaining service continuity.
  • Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.

Customer Service, Pharmacy Technician

CVS Pharmacy
09.2016 - 03.2019
  • Managed prescription fulfillment, ensuring accurate dispensation and adherence to safety protocols
  • Liaised with insurance providers to verify coverage and address billing discrepancies
  • They are coordinated with external pharmacies to facilitate medication transfers and availability inquiries.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • They provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Dispatcher/Customer Service

J & M Auto Carrier
09.2013 - 03.2016
  • Scheduled and organized delivery routes.
  • Provided customers with information on products and services.
  • Tracked and monitored vehicle performance and maintenance.
  • Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
  • Monitored and tracked dispatch communication systems.

Education

High School Diploma -

Burke County High School
Waynesboro, GA
03.2002

Skills

  • Managed document control processes, including filing and faxing, to maintain efficient communication between the company and drivers
  • Data Management
  • Problem-solving abilities
  • Consultative Sales
  • Microsoft PowerPoint

Certification

Pharmacy Technician Certification Board, Pharmacy Technician Certification

Timeline

Resolutions Service 2

Carnival Cruise Line
02.2023 - Current

Customer Service Representative (CSR)

American Express Savings
03.2022 - 02.2023

Agent Team Member

Duke Energy/American Water
07.2021 - 08.2022

Customer Service, Pharmacy Technician

CVS Pharmacy
09.2016 - 03.2019

Dispatcher/Customer Service

J & M Auto Carrier
09.2013 - 03.2016

High School Diploma -

Burke County High School
Phoenicia Godbee