Phoenix Ferguson
Tallahassee,FL
Summary
Dependable employee successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bartender
Madison Social
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Delivered exceptional customer service by accurately mixing and serving beverages.
- Managed bar inventory, ensuring all supplies remained well-stocked and organized.
Whitewater Rafting Guide
American Adventure Expeditions
05.2025 - 2025
- Led safety briefings and risk assessments for diverse groups of participants.
- Navigated challenging river sections while ensuring guest safety and enjoyment.
- Enhanced customer experience through personalized service and feedback collection.
Cashier/Server
Ski Cooper
12.2022 - 01.2024
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Papy's Place
07.2020 - 07.2022
- Provided customer service in an intense pressure workplace serving up to 20-40 customers for up to 8 hours in a day
- Serving American breakfast and lunch cuisine
Server
Wise Guys Pizzeria
08.2021 - 12.2021
- Provided customer service in an intense pressure workplace serving up to 30-40 customers for up to 8 hours in a day
- Serving Italian pizza and other lunch and dinner cuisine
Education
Bachelor of Science - Biomedical Engineering
Florida State University
Tallahassee, FL05.2027
High school - undefined
North Marion High school
Citra, FL05.2022
Skills
- High volume dining
- Strong work ethic
- Physically athletic
- Strong multitasking
- Customer service
Timeline
Whitewater Rafting Guide
American Adventure Expeditions
05.2025 - 2025
Bartender
Madison Social
02.2023 - Current
Cashier/Server
Ski Cooper
12.2022 - 01.2024
Server
Wise Guys Pizzeria
08.2021 - 12.2021
Server
Papy's Place
07.2020 - 07.2022
High school - undefined
North Marion High school
Bachelor of Science - Biomedical Engineering
Florida State University