Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phoenix Gonzales

Albuquerque,New Mexico

Summary

Proven track record of enhancing customer satisfaction and team performance through exceptional multitasking and engaging personality. Demonstrated expertise in responsible alcohol service and conflict resolution, fostering a loyal clientele and a positive work environment. Achieved significant improvements in service delivery by tailoring approaches to meet diverse customer needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender/Server

Neighbors Bar and Grill
09.2021 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Cashier/Training Manager/Bartender/Server

Cheba Hut Toasted Subs
09.2020 - 09.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier/Food Runner

GrassBurger
03.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Dance Instructor

On Stage Experience of Dancing Arts
05.2015 - 08.2018
  • Planned routines for recitals and performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.

Education

No Degree - Dental Assistant

Central New Mexico Community College
Albuquerque, NM

High School Diploma -

Atrisco Heritage Academy
10800 Dennis Chavez Blvd SW, Albuquerque, NM 87121
05.2018

Skills

  • Strong multitasking
  • Highly reliable
  • Patience and Tolerance
  • Engaging personality
  • Responsible Alcohol Service

Certification


  • Food Handlers License License
  • Liquor Servers License License
  • CPR and First Response License Training

Timeline

Bartender/Server

Neighbors Bar and Grill
09.2021 - 07.2024

Cashier/Training Manager/Bartender/Server

Cheba Hut Toasted Subs
09.2020 - 09.2021

Cashier/Food Runner

GrassBurger
03.2019 - 09.2019

Dance Instructor

On Stage Experience of Dancing Arts
05.2015 - 08.2018

No Degree - Dental Assistant

Central New Mexico Community College

High School Diploma -

Atrisco Heritage Academy

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Phoenix Gonzales