Phoenix Griffin
Columbus,OH
Summary
Accomplished Assistant Manager and recipient of the Part-Timer of the Year and Assistant Manager of the Year 2024 awards at Foot Locker. Demonstrated exceptional leadership skills and ability to drive results by achieving the largest regional sales in my base store. Consistently enhanced customer satisfaction and team performance through expertise in money handling and motivational leadership. Improved team efficiency and fostered customer loyalty through effective staff training, conflict resolution, and financial management. Excels in creating inclusive environments and implementing successful sales strategies, embodying top-tier customer service and team leadership. Extensive experience in sales, personnel management, accounting, and inventory management. Dedication to a comprehensive understanding of company products and services ensures optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Foot Locker
Columbus, OH
03.2021 - Current
- Use non-violent crisis intervention and de-escalation techniques to diplomatically confront disruptive, offensive, or inappropriate behavior from customers (and employees at times where deemed necessary).
- Ensure each customer has a positive customer experience by greeting customers, answering direct questions and participating in company initiatives/special events.
- Responds to, investigates, and reports any security incident.
- Ensures that the building is secure at opening and closing. Complete closing checklist daily and registrar transactions.
- Maintains a professional appearance. Carries all necessary communication for the floor items.
- Collaborates with law enforcement on public safety issues when we they have occurred.
- Assists in leading training throughout the year.
- Renders first aid in medical emergencies. Contacts trained medical professionals as appropriate.
- Documents employee behavior incidents in the company system. Performs additional duties as assigned.
- Maintained updated schedules to match team members' available times.
- Monitored and verified currency to prevent acceptance of counterfeit bills.
- Maintaining a safe, clean, fire hazard free environment while also promising great customer service to ensure we have returning customers
Cashier Team Leader
Publix
Nashville, TN
03.2020 - 06.2020
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries
- Contributed to storewide initiatives aimed at increasing revenue and enhancing the customer experience
- Reduced cashier errors by implementing comprehensive training programs for new hires
Team Leader
Chick-fil-A
Nashville, TN
01.2020 - 04.2020
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Conflict resolution
- Employee scheduling
- Team building
- Recruiting and interviewing
- Sales strategies
- Policy enforcement
- Sales reporting
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Employee performance evaluations
- Project management abilities
- Financial management
- Schedule oversight
- Negotiation
Timeline
Assistant Manager
Foot Locker
03.2021 - Current
Cashier Team Leader
Publix
03.2020 - 06.2020
Team Leader
Chick-fil-A
01.2020 - 04.2020
High School Diploma -
Pickerington High School Central