Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Phoenix Melo

Rio Rancho

Summary

Dynamic Pharmacy Technician with extensive experience at Walgreen's Pharmacy, excelling in medication management and patient education. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and teamwork. Skilled in inventory control, ensuring optimal stock levels while maintaining compliance with health regulations. Committed to delivering exceptional service in fast-paced environments. Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
Rio Rancho
09.2024 - Current
  • Answered telephones to respond to questions or requests.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Provided education materials about medications to patients upon request.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.

Crew Team Member

Raising Cane's Restaurants
Rio Rancho
06.2024 - 09.2025
  • Operated cash register accurately and efficiently.
  • Drove team success by quickly completing assigned tasks.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.

Crew Member

McDonald's
Rio Rancho
03.2023 - 05.2024
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Adhered to health department regulations regarding food handling procedures.

Education

High School Diploma -

V.sue Cleveland High School
Rio Rancho, NM
05-2024

Skills

  • Customer service
  • Medication management
  • Inventory control
  • Health regulations
  • Patient education
  • Team collaboration
  • Problem solving
  • Time management
  • Communication skills
  • Time management abilities
  • Conflict resolution

Accomplishments

  • Employee of the month based off customer appreciation

Languages

Spanish
Professional
English
Professional

Certification

  • CPR Certification

Timeline

Pharmacy Technician

Walgreen's Pharmacy
09.2024 - Current

Crew Team Member

Raising Cane's Restaurants
06.2024 - 09.2025

Crew Member

McDonald's
03.2023 - 05.2024

High School Diploma -

V.sue Cleveland High School
Phoenix Melo
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