Phoenix Parmenter
Montour Falls,NY
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Parmenterinc. Expert in decision-making and customer service, I significantly improved service delivery by leveraging relationship-building skills and a deep understanding of security and maintenance protocols. Achievements include streamlining inventory management and bolstering security measures, demonstrating a commitment to excellence and results.
Overview
6
6
years of professional experience
Work History
Tire Technician
Parmenterinc
Odessa Ny
09.2020 - Current
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Maintained and managed tire and hardware inventory with regular stock assessments.
Security Forces Member
Untied States Air Force
Minot, ND
01.2022 - 04.2023
- Identified and reported suspicious activity to prevent security incidents.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
- Monitored personnel access and maintained accurate security records.
- Operated security console equipment to monitor and control access.
- Safeguarded sensitive materials by implementing rigorous inventory management practices and adhering to established guidelines.
- Maintained a clear understanding of chain-of-command structures, ensuring efficient distribution of tasks among team members during operations or drills.
- Responded to emergency situations quickly and calmly for professional support.
- Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
- Increased overall force protection capabilities by offering input on tactical plans during strategy development meetings with senior leadership figures.
- Established a strong rapport with local law enforcement agencies, fostering cooperation in joint efforts to maintain safety and security within the community.
- Conducted background checks on new personnel to certify security clearance.
Host/bus
Village Marina
Watkins Glen, NY
06.2018 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Basic - Criminal Justice
Inter-American Air Forces Academy
San Antonio, TX06.2022
Diploma -
Odessa-Montour Junior/Senior High School
Odessa, NY06.2021
Skills
- Customer Service
- Decision-Making
- Issue Resolution
- Relationship Building
Timeline
Security Forces Member
Untied States Air Force
01.2022 - 04.2023
Tire Technician
Parmenterinc
09.2020 - Current
Host/bus
Village Marina
06.2018 - 06.2021
Basic - Criminal Justice
Inter-American Air Forces Academy
Diploma -
Odessa-Montour Junior/Senior High School