Phoenix Thompson
Silver Spring,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing consultant position. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Manager
Windsor Communities
Washington, DC
10.2022 - Current
- Fostered a positive work environment within the concierge team through regular communication and recognition of accomplishments.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Assistant Community Manager
Career Strategies Inc
Silver Spring, MD
11.2020 - 12.2021
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Concierge
Career Strategies Inc
Silver Spring, MD
01.2020 - 09.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Associate of Science - Nursing
Montgomery College
Silver Spring05.2026
High School Diploma -
John F Kennedy High School
Silver Spring, MD06.2019
Skills
- Property Management
- Luxury Service Standard
- Training and mentoring
- Proactive attitude
- Team player mentality
- Effective problem solving
- Interpersonal communications
Certification
- Certified Guest Service Professional (CGSP®) License - 8/2/2019
Timeline
Concierge Manager
Windsor Communities
10.2022 - Current
Assistant Community Manager
Career Strategies Inc
11.2020 - 12.2021
Concierge
Career Strategies Inc
01.2020 - 09.2020
Associate of Science - Nursing
Montgomery College
High School Diploma -
John F Kennedy High School