Phoenix Thompson
Silver Spring,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing consultant position. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Manager
Windsor Communities
10.2022 - Current
- Fostered a positive work environment within the concierge team through regular communication and recognition of accomplishments.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Assistant Community Manager
Career Strategies Inc
11.2020 - 12.2021
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Concierge
Career Strategies Inc
01.2020 - 09.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Associate of Science - Nursing
Montgomery College
Silver Spring05.2026
High School Diploma -
John F Kennedy High School
Silver Spring, MD06.2019
Skills
- Property Management
- Luxury Service Standard
- Training and mentoring
- Proactive attitude
- Team player mentality
- Effective problem solving
- Interpersonal communications
Certification
- Certified Guest Service Professional (CGSP®) License - 8/2/2019
Timeline
Concierge Manager
Windsor Communities
10.2022 - Current
Assistant Community Manager
Career Strategies Inc
11.2020 - 12.2021
Concierge
Career Strategies Inc
01.2020 - 09.2020
Associate of Science - Nursing
Montgomery College
High School Diploma -
John F Kennedy High School
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