Phone Wai
Nevada,NV
Summary
Proven expertise in hospitality service and safe food handling. Excelled in high-pressure environments, ensuring customer satisfaction and cleanliness standards Ozumo Contemporary Japanese Cuisine. Achieved significant improvements in order accuracy and service efficiency by leveraging strong customer service skills and a collaborative approach in Roka Akor.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server Assistant
Ozumo Contemporary Japanese Cuisine
01.2023 - 08.2023
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Roka Akor
01.2023 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Associate of Arts - Business
College of Southern Nevada
Las Vegas, NV06-2025
Skills
- Customer Service
- Cleanliness standards
- Hospitality service expertise
- Safe Food Handling
- Table Bussing
- Order Accuracy
Certification
California Food Handler Certificate - National Restaurant Association
Timeline
Server Assistant
Ozumo Contemporary Japanese Cuisine
01.2023 - 08.2023
Food Runner
Roka Akor
01.2023 - 08.2023
California Food Handler Certificate - National Restaurant Association
Associate of Arts - Business
College of Southern Nevada
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