Eddie Norsouvanh
Roseville,CA
Summary
Passionate and results driven Property Manager with 16 years of experience in managing residential properties with proven track record of exceeding expectations. Expert in maximizing property performance, enhancing tenant satisfaction and ensuring efficient operations. Demonstrated leadership skills in managing and mentoring a high-performing team. Skilled in budgeting, closing sales and maintenance oversight. Known for strong problem-solving abilities, excellent communication and a proactive approach to property management. Committed to driving profitability and fostering positive relationships with tenants and stakeholders.
Overview
16
16
years of professional experience
Work History
Jr Portfolio Manager
KJax Properties
Roseville, CA
04.2026 - Current
- Developed and implemented strategic plans to achieve sales targets and market expansion goals.
- Analyzed market trends to inform decision making and optimize resource allocation for maximum impact.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives and align regional efforts with corporate goals.
- Enhanced team performance by providing regular coaching, training and performance feedback to staff members.
- Supervised daily operations across multiple locations to ensure efficiency, compliance and consistent service standards
- Maintained strong client and customer relationships by resolving issues and ensuring high satisfaction levels
- Monitored operational spending and identified opportunities to reduce costs while maintaining performance standards
- Prepared and reviewed financial reports, sales figures, and budget forecasts for management review
Property Manager
ConAm
Roseville, CA
11.2024 - 04.2026
- Successfully oversaw operations for a 465 unit garden style community.
- Demonstrated strong fiscal management with consistent oversight of budgets, expenses and financial performance.
- Led and developed a team of twelve, driving performance and operational success.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed major maintenance and capital expenditure projects.
- Increased property occupancy rates by effectively marketing available units, and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Community Director
Lewis Management Corporation
Roseville, CA
07.2021 - 08.2024
- Successfully oversaw operations for a 222 unit garden style community.
- Demonstrated strong fiscal management with consistent oversight of budgets, expenses, and financial performance.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Led and developed a team of eight, driving performance and operational success.
- Designated trainer and mentor for all new Community Director hires.
- Managed major maintenance and capital expenditure projects.
- Increased property occupancy rates by effectively marketing available units, and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market
- Fostered a sense of community among residents through well planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Senior Property Manager
Saratoga Capital
San Jose, CA
12.2020 - 07.2021
- Successfully oversaw operations for three midrises in downtown San Jose.
- Managed 10 retail and commercial spaces.
- Increased occupancy from 65% to 96% within three months across all three communities without an Assistant Property Manager or Maintenance Supervisor by devising and executing a strategic action plan, incorporating advanced marketing strategies, and enhancing tenant relations in alignment with company objectives.
- Vendor Management: expert in selecting, negotiating with, and managing relationships with vendors to ensure high-quality services and cost-effective solutions.
- Proven ability to oversee vendor performance, maintain service standards, and address any issues efficiently.
Property Manager
First Pointe Management Group
Fremont, CA
06.2019 - 01.2020
- Managed day to day operations
- Led and developed a team of seven, driving performance and operational success.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
Property Manager
CTL Management
Sacramento, CA
06.2010 - 06.2019
- Honored as Gold Medal Manager 2013, 2014 & 2015
- Consistently exceeded budgeted Net Operating Income (NOI).
- Led and developed a team of seven, driving performance and operational success.
- Successfully oversaw operations for a 285 unit garden style community.
- Demonstrated strong fiscal management with consistent oversight of budgets, expenses, and financial performance.
- Provided comprehensive training and mentorship to new employees, fostering their professional development and ensuring their successful integration into the team.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Developed and managed the property budget to drive revenue growth and ensure profitability.
Education
Associates in Business Science -
Cornerstone University
Holland, MI06-2009
Skills
- Tenant Relations: Building and maintaining positive relationships with tenants, addressing concerns, and resolving conflicts
- Project Management: Managed all capital expenditure and major maintenance projects through to completion
- Financial Management: Budgeting, rent collection, financial reporting, and expense tracking
- Market Analysis: Conducting market research to set competitive rental rates and identify trends
- Maintenance Oversight: Scheduling and supervising repairs, inspections, and preventive
Accomplishments
- Community Director of the year 2022 & 2023- Awarded for excellence in community management, demonstrating superior leadership and enhancing resident satisfaction.
- Online Reputation Assessment Power Ranking Elite 1%- Achieved recognition as a top-performing property nationally out of 132,000 apartment communities.
- CEL & Associates A List Platinum 2023-Awarded for Customer Service Excellence
- CEL & Associates A List 2022
- CEL & Associates A List 2021
- Achieved and sustained occupancy rate of 96% to 98% by implementing enhanced marketing strategies and strengthening tenant relations, aligned with company goals.
Timeline
Jr Portfolio Manager
KJax Properties
04.2026 - Current
Property Manager
ConAm
11.2024 - 04.2026
Community Director
Lewis Management Corporation
07.2021 - 08.2024
Senior Property Manager
Saratoga Capital
12.2020 - 07.2021
Property Manager
First Pointe Management Group
06.2019 - 01.2020
Property Manager
CTL Management
06.2010 - 06.2019
Associates in Business Science -
Cornerstone University