Phonephilom Savanphayphan
Project Patchworks
Portland,OR
1
Language
7
years of professional experience
Resourceful, people-focused professional with hands-on leadership, sanitation, safety, quality-control, customer service, and peer-support experience. Skilled at coordinating staff assignments, guiding employees through procedures, monitoring work quality and timing, solving day-to-day problems, and building trust with people from diverse backgrounds. Brings a calm, dependable, practical approach to supporting teams and getting work done safely and effectively.
Work History
Peer Support Specialist
2 Years- Build trust and rapport with peers through compassionate, respectful one-on-one and group support.
- Help individuals identify goals, strengthen daily and community living skills, and maintain progress toward greater stability and independence.
- Connect peers with benefits, services, information, and community resources while helping them build supportive networks.
- Provide advocacy, encouragement, and practical problem-solving support while helping peers develop healthy coping skills for everyday stressors.
- Coordinate appointments, activities, and follow-up needs while maintaining a dependable and people-centered approach.
Line Leader
1 Year 2 Months- Managed daily staff rotations, ensuring optimal employee placement for efficient workflow.
- Monitored production lines for quality and accuracy, maintaining consistent operational standards.
- Guided employees on safety protocols and operating procedures, fostering a culture of compliance and awareness.
- Operated production-line equipment and stepped into hands-on work to support team performance.
- Performed sanitation of production equipment, equipment parts, and surrounding work areas to support a clean and safe environment.
Cashier
1 Year- Provided friendly customer service, answered questions, and collaborated with front-end staff to resolve customer inquiries effectively.
- Executed cashier, product-assistance, cleaning, and team-support duties in a fast-paced retail environment to maintain operational efficiency.
- Checked item descriptions and counts for incoming and outgoing shipments and processed customer payments with accuracy.
Education
GED
Skills
Staff Coordination & Work Assignments
Employee Training & Mentoring
Sanitation & Cleaning
Safety Procedures
Quality Control
Customer Service
Problem-Solving
Relationship Building
Advocacy & Support
Scheduling & Planning
Bilingual Communication
Trauma-informed care
Languages
Fluent English & Lao
Timeline
Peer Support Specialist
Project Patchworks
02.2023 - 02.2025Read More
Line Leader
Northern Gold Foods
01.2020 - 03.2021Read More
Cashier
Restaurant Depot
11.2017 - 11.2018Read More
Portland Community College
GED
Read More