Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Phong Nguyen

Production Supervisor
Garden Grove,CA

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.


Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.


A trustworthy person skilled in working in customer-focused work environments. Offering strong knowledge of products and services.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Production Supervisor

Younger Optics
Torrance, CA
06.2021 - Current
  • Utilized lean practices to balance workflow and alleviate redundancy.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Resolved issues quickly to maintain productivity goals.
  • Collaborated across departments to establish project guidelines and create unique products to drive profitability.
  • Boosted production throughput and quality by revamping procedures and monitoring strategies.
  • Established clear priorities and production quality standards.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
  • Supervised work on bestselling, industry-leading products.
  • Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.

Sales Associate

AT&T
Buena Park, CA
11.2018 - 06.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Recommended accessories and complementary purchases to boost revenue.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained records related to sales, returns and inventory availability.

Teller

Wells Fargo
Westminster, CA
06.2015 - 10.2018
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Restaurant Manager

Fuji Revolving Sushi Bar
Cypress, CA
03.2011 - 06.2015
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations and procedures.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Prepared for and executed new menu implementations.

Education

Bachelor of Science - Business Administration

California State University - Fullerton
Fullerton, CA
02.2010 - 10.2014

Skills

Production targets

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Software

Microsoft Word

Excel

Outlook

Certification

Lean Six Sigma Black Belt

Timeline

Production Supervisor

Younger Optics
06.2021 - Current

Sales Associate

AT&T
11.2018 - 06.2021

Teller

Wells Fargo
06.2015 - 10.2018

Restaurant Manager

Fuji Revolving Sushi Bar
03.2011 - 06.2015

Bachelor of Science - Business Administration

California State University - Fullerton
02.2010 - 10.2014

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Phong NguyenProduction Supervisor