Phoumanosinh Souvanny
Kent,WA
Summary
Proven to excel in customer service and problem-solving, I significantly enhanced dining experiences at Golden Singha Thai Cuisine. Expert in beverage knowledge and order accuracy, my approach ensured customer satisfaction and service quality, contributing to a 20% increase in repeat patronage.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Golden Singha Thai Cuisine
Seattle, WA
09.2022 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
Education
High School Diploma -
Kentwood High School
Covington, WA06-2024
Associate of Science - Mechanical Engineering
Green River Community College
Auburn, WASkills
- Customer service
- Service quality
- Beverage knowledge
- Problem-solving
- Order taking
- Beverage refills
- Personal hygiene
- Food hygiene
Languages
Laos
Professional
Thai
Professional
English
Native/ Bilingual
Certification
- High School Diploma.
- Driver license.
Accomplishments
- Champion of soccer tournament in Laos 2020.
- Washington Seal of Biliteracy.
Affiliations
- Listen to music.
- Work out.
- Play sports.
- Hang out with friends or family.
Timeline
Restaurant Waiter
Golden Singha Thai Cuisine
09.2022 - Current
High School Diploma -
Kentwood High School
Associate of Science - Mechanical Engineering
Green River Community College
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