Phulmatie Jaipersaud
Lake Worth
Summary
Results-driven professional with extensive experience in retail operations. Recognized for training associates and resolving customer issues, while maintaining visual merchandising standards. Committed to fostering a collaborative team environment to drive sales and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Merchandise Associate
Macy's
Boca Raton
10.2008 - Current
- Guided customers in product selection and inquiries, improving shopping experience.
- Organized and maintained merchandise displays to ensure visual appeal and accessibility.
- Coordinated with team to implement promotional setups and seasonal changes, enhancing store presentation.
- Monitored inventory levels and restocked shelves to ensure product accessibility.
- Trained new associates on store policies, procedures, and customer service standards.
- Addressed customer complaints professionally, achieving satisfaction and fostering positive interactions.
Office Manager
DJ Cleaning Services Inc.
Lake Worth
11.1999 - 09.2008
- Coordinated appointments and meetings to enhance staff collaboration and workflow.
- Supervised staff, organized schedules, and delegated tasks to optimize team productivity.
- Processed invoices and managed accounts to ensure timely financial operations.
- Processed payroll transactions including employee deductions, taxes, benefits.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
Associate of Arts - Administrative Office Managment
George Brown College
Toronto, Canada02-1990
Skills
- Visual merchandising
- Inventory management
- Customer service
- Associate training
- Merchandising strategies
- Retail operations
- Attention to detail
- Problem solving
- Customer relationship management
Timeline
Merchandise Associate
Macy's
10.2008 - Current
Office Manager
DJ Cleaning Services Inc.
11.1999 - 09.2008
Associate of Arts - Administrative Office Managment
George Brown College