Summary
Overview
Work History
Education
Skills
Certification
Custom Section 1
Timeline
Generic

Phumeza Maphasa

Durban

Summary

Results-driven Customer Service Consultant with a strong background in administrative support and customer relations. Known for exceptional verbal and written communication skills, adaptability, and a commitment to delivering quality service in fast-paced environments.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
Durban
11.2024 - Current

Customer Service Representative

Capability
Durban
11.2023 - 11.2024
  • Worked as Customer Service Consultant at Capability BPO and Concentrix, providing professional customer support in fast-paced call center environment. Responded to customer inquiries via phone, email, and chat., captured and updated customer information, resolved queries, maintained detailed records, and performed administrative tasks while meeting quality and performance standards. Strengthened communication, interpersonal, computer, and problem-solving skills, and enhanced ability to work effectively both independently and as part of a team.
  • Handled customer inquiries through phone, email, and chat support.
  • Troubleshot and resolved product and service issues to enhance customer satisfaction. effectively for clients.
  • Logged customer interactions accurately in the internal CRM system to maintain comprehensive records. in the internal CRM system.

Education

Bachelor of Social Science - Political Science And Sociology

University of KwaZulu-Natal
Durban
01-2022

Martic

Pietermaritzburg Girls' High School
Pietermaritzburg
12-2015

Skills

  • Customer Service
  • CRM software
  • Data Capturing
  • Administrative Support
  • Document management
  • Office software proficiency
  • Attention to Detail
  • Problem Solving
  • Critical thinking
  • Time Management
  • Teamwork
  • Adaptability
  • Verbal and written communication
  • Interpersonal Skills

Certification

  • Code 8 Drivers license

Custom Section 1

  • Niven Ramnath
    Team Leader – Capability BPO
    Email: ramanniven06@gmail.com
    Phone: 073 632 8410
  • Zama Dube
    Team Leader – Concentrix
    Email: zamadube38@gmail.com
    Phone: 084 442 7153

Timeline

Customer Service Representative

Concentrix
11.2024 - Current

Customer Service Representative

Capability
11.2023 - 11.2024

Bachelor of Social Science - Political Science And Sociology

University of KwaZulu-Natal

Martic

Pietermaritzburg Girls' High School
Phumeza Maphasa