Phumzile Njomi
Naples,FL
Summary
Customer experience is known to be enhanced by this dynamic presence. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Customer service Exclusive high and private country clubs order tracking Complaint Handling Works well under pressure Table service
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Server
Bedford golf and tennis club
Bedford, New York
05.2025 - Current
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Server
Treviso Bay Country club
Naples, FL
11.2024 - 05.2025
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in hostess duty’s when needed
- Updates on daily specials
- Assisted in training new servers.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Westchester country club
Rye, NY
03.2024 - 11.2024
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- maintained full product knowledge of menu and specials
- Helped train new staff members
- Provided excellent customer service to ensure satisfaction.
- Made suggestions to guest according to their preference
- Hostess when needed also supervised when needed
Server
Treviso bay country club
Naples , FL
11.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Server
West Chester country club
Rye , NY
05.2023 - 10.2023
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Mizner Country Club
Delray Beach, FL
01.2023 - 05.2023
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
New Mexico
Server
Ruidoso , NM
05.2022 - 10.2022
- Suctioned airways to clear obstructions and help patients breathe.
- Prepared patients, operating rooms and medical equipment for surgeries.
- Responded promptly to emergency calls and drove ambulance safely to site.
Alto Lakes Golf & Country Club
Alto, NM
05.2022 - 05.2022
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
- Serve food and drinks to guests based on my understanding of the menu and diet requirements.
Grandfather Golf & Country Club
Linville, NC
05.2021 - 10.2021
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
Sailfish Point Golf Clubpo
Stuart, FL
10.2020 - 05.2021
- Serve food and drinks to guests based on my understanding of the menu and diet requirements
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Provided excellent service by creating a warm and welcoming environment
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room
- Immediately distributed orders after adding food, dishes, beverages, and utensils to trays and using [jonas ] to confirm deliveries to the correct rooms.
Sylvan Lake Lodge
Custer, SD
05.2020 - 10.2020
- Provided excellent service by creating a warm and welcoming environment
- Prepared beverages and filled food orders for customers
- Kept track of cash receipts and deposits to ensure complete accuracy
- Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
Desert Mountain Golf Club
Scottsdale, AZ
10.2018 - 10.2020
- Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing
- Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs
- Managed food resources, memorized orders, and coordinated service in a [6]-table restaurant
- Checked identification to enforce age restrictions for alcoholic beverages
- Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients
- Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
Buglin' Bull Restaurant and Sports Bar
Custer, SD
05.2018 - 10.2018
- Dealing with high volume customers making sure my guest are enjoying their meal
- Dealing with cash and credit cards
- Assist host /hostess in seating customers
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
Education
High School Diploma -
Mlonde High School
12.2004
Esayidi Fet College
Skills
- Hors D'oeuvres Service
- Point of Sale (POS) System Operations
- Dining Customer Service
- Food Safety Understanding
- Special Dietary Requirements
- Liquor, Wine and Food Service
- Wine Pairings
- High-Volume Dining
- Ability to Lift 30 Pounds
- Hostess support
- Daily specials memorization
- Team member support
Timeline
Server
Bedford golf and tennis club
05.2025 - Current
Server
Treviso Bay Country club
11.2024 - 05.2025
Server
Westchester country club
03.2024 - 11.2024
Server
Treviso bay country club
11.2023 - 05.2024
Server
West Chester country club
05.2023 - 10.2023
Server
Mizner Country Club
01.2023 - 05.2023
New Mexico
Server
05.2022 - 10.2022
Alto Lakes Golf & Country Club
05.2022 - 05.2022
Grandfather Golf & Country Club
05.2021 - 10.2021
Sailfish Point Golf Clubpo
10.2020 - 05.2021
Sylvan Lake Lodge
05.2020 - 10.2020
Desert Mountain Golf Club
10.2018 - 10.2020
Buglin' Bull Restaurant and Sports Bar
05.2018 - 10.2018
High School Diploma -
Mlonde High School
Esayidi Fet College