Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phung Vo

Springfield,MA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic professional with 3 years of experience in customer service industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

3
3
years of professional experience

Work History

Boba Barista

OneZo
Holyoke, Massachusetts
08.2023 - Current
  • Completed daily paperwork such as sales reports and inventory tracking logs.
  • Communicated effectively with team members regarding work schedules and customer needs.
  • Provided excellent customer service by addressing customer inquiries promptly and professionally.
  • Kept up with current drink recipes and trends in the boba industry.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Team Leader

Round One Entertainment
Holyoke, MA
07.2021 - 08.2023
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Rotated through series of different stations based on team needs.

Education

BBA -

Western New England University
Springfield, MA
05.2025

High School Diploma -

Springfield High School Of Science And Technology
Springfield, MA
06.2021

Skills

  • Customer Service
  • Quality Assurance
  • Team Collaboration
  • Safety Awareness
  • Customer Relations
  • Inventory Auditing
  • Problem-Solving
  • Strong Work Ethic

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Timeline

Boba Barista

OneZo
08.2023 - Current

Team Leader

Round One Entertainment
07.2021 - 08.2023

BBA -

Western New England University

High School Diploma -

Springfield High School Of Science And Technology

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Phung Vo