Phuntsok Lanzing
Queens,NY
Summary
Motivated floor manager with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Floor Manager
The Marlton Hotel, Margaux Restaurant
New York, NY
03.2022 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Server
The Marlton Hotel, Margaux
New York, NY
06.2018 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess
The Marlton Hotel, Margaux Restaurant
New York, NY
10.2016 - 06.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone and answered customer questions.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Cashier
Wok To Walk
684 3rd Ave, Newyork, NY 10017
09.2015 - 03.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Au Bon Pain
2601 Ocean Parkway Brooklyn, Ny 10017
08.2015 - 09.2015
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06.2015
Skills
- Customer Relations
- Employee Management
- Customer service
- Effective communication
- Organizational skills
- Teamwork and Collaboration
- Table Bussing
- Guest Engagement
- Floor management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Korean
Professional Working
Timeline
Floor Manager
The Marlton Hotel, Margaux Restaurant
03.2022 - Current
Server
The Marlton Hotel, Margaux
06.2018 - 03.2022
Hostess
The Marlton Hotel, Margaux Restaurant
10.2016 - 06.2018
Cashier
Wok To Walk
09.2015 - 03.2016
Cashier
Au Bon Pain
08.2015 - 09.2015
High School Diploma -
Newtown High School