Phuoc Tran
San Deigo,California
Summary
Dynamic leader with a proven track record in small business operations and customer relations, notably at Ninja Pickup Enterprise. Excelled in recruiting and training teams, enhancing customer satisfaction, and driving strategic growth. Skilled in operations management and team building, achieving significant improvements in efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Co-Owner
Ninja Pickup Enterprise
San Diego, California
08.2024 - Current
- Business Operations Management: Oversee day-to-day operations, including scheduling and coordinating moving services.
- Client Relations: Build and maintain strong relationships with clients, ensuring excellent customer service and satisfaction.
- Team Leadership: Manage and train team members, promoting teamwork and efficiency during moves.
- Partnership Development: Establish and maintain partnerships with storage unit providers, realtors, and other relevant businesses.
- Strategic Growth: Develop marketing strategies, manage finances, and identify opportunities to expand the business.
Service Coordinator
Discount Tire
San Diego, California
07.2023 - 08.2024
- Garage Operations Management: Oversee daily activities in the garage, ensuring efficient workflow and timely service completion.
- Team Leadership: Lead, train, and support the service team to maintain high performance and morale.
- Customer Service: Interact with customers, explain services, and ensure a positive experience.
- Safety Enforcement: Monitor adherence to safety protocols and maintain a clean, organized workspace.
- Inventory Management: Manage tools, equipment, and inventory to ensure availability and proper maintenance.
Crew Member
Chipotle
San Diego, CA
01.2023 - 07.2023
- Customer Interaction: Greet customers, take orders, and provide excellent service.
- Food Preparation: Assemble burritos, bowls, and other menu items according to Chipotle's standards.
- Maintain Cleanliness: Ensure cleanliness of the kitchen, prep stations, and dining area.
- Teamwork: Collaborate with team members to meet customer needs and maintain efficient operations.
- Stock Management: Restock ingredients and supplies as needed, ensuring freshness and quality.
Crew Member
Five Guys
San Diego, California
06.2022 - 12.2022
- Customer Service: Provide friendly and efficient service to customers, taking orders and ensuring satisfaction.
- Food Preparation: Prepare burgers, fries, and other menu items following Five Guys' standards.
- Cleanliness: Maintain a clean and organized work environment, including dining areas, kitchen, and restrooms.
- Team Collaboration: Work effectively with team members to ensure smooth operations during shifts.
- Cash Handling: Operate the register accurately, process payments, and handle cash responsibly.
Education
Bachelor of Science - Criminal Justice
San Diego State University
5500 Campanile Dr, San Diego, CA 9218206-2027
High School Diploma -
Kearny High School
1954 Komet Way, San Diego, CA 9211106-2023
Skills
- Recruiting and training
- Small business operations
- Operations management
- Goal setting
- Customer relations
- Team building
- Clear communication
- Conflict resolution
- Customer service
- Decision-making
Affiliations
- Football
- Cars
- Movies
- Family
- Relationships
Languages
Vietnamese
Professional
References
References available upon request.
Timeline
Co-Owner
Ninja Pickup Enterprise
08.2024 - Current
Service Coordinator
Discount Tire
07.2023 - 08.2024
Crew Member
Chipotle
01.2023 - 07.2023
Crew Member
Five Guys
06.2022 - 12.2022
Bachelor of Science - Criminal Justice
San Diego State University
High School Diploma -
Kearny High School
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