Phuong Dam
Albany,OR
Summary
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
Lebanon, OR
05.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Warehouse Associate
Target Distribution Center
Albany , OR
10.2019 - 11.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Education
Bachelor Of Applied Science - Pharmacy (Pre-Pharmacy)
Oregon State University
Corvallis, OR09.2022
Associate Of Applied Arts -
Linn-Benton Community College
Albany, OR06.2015
Philomath High School
Philomath, OR06.2012
Skills
- Dispensing Medications
- Answering and Routing Calls
- Patient Profile Setup
- Medication Documentation
- Reading Comprehension
- Supply and Equipment Ordering
- Work Order Preparations
- Critical Thinking
- Prescription Refill Fulfillment
- Prescription Filling and Labeling
- Dispensing Procedures
- Billing Processing
- Assisting Pharmacists
- Dosage Calculation
- Advanced Math Skills
- Stocking Shelves
- Medicare and Medicaid Processes
- Confidentiality and HIPAA
- Pharmacy Operations
- Patient Safety
- Detail Work
Certification
- CPhT - Certified Pharmacy Technician
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Pharmacy Technician
Walmart
05.2020 - Current
Warehouse Associate
Target Distribution Center
10.2019 - 11.2019
Bachelor Of Applied Science - Pharmacy (Pre-Pharmacy)
Oregon State University
Associate Of Applied Arts -
Linn-Benton Community College
Philomath High School
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