Phuong Le
Houston
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
365LashSpa Receptionist
365 Lash Spa
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Tutor
Self-employeed
12.2023 - 02.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Restaurant Hostess/Assistant Barista
Remton Vietnamese Cuisine
06.2022 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Clear Lake High School
Houston05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Tutor
Self-employeed
12.2023 - 02.2024
365LashSpa Receptionist
365 Lash Spa
06.2023 - Current
Restaurant Hostess/Assistant Barista
Remton Vietnamese Cuisine
06.2022 - 08.2022
High School Diploma -
Clear Lake High School
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