Phuong Le
Duluth,GA
Summary
Results-driven professional with expertise in customer service roles across the restaurant and retail industries. Skilled in creating memorable customer interactions, managing time effectively, and maintaining high standards in service delivery. Adept at problem-solving and teamwork, aiming to leverage multilingual communication skills in a dynamic service environment.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Boba Barista
Hiro tea bar
Duluth, GA
01.2024 - Current
- Crafted a variety of boba drinks to meet customer preferences.
- Utilized POS system to receive and process customer payments.
- Monitored inventory levels to maintain supply availability and proactively restocked items.
Sound Engineer
Empire Ears
Norcross, GA
07.2024 - 05.2026
- Developed tiny drivers for headphones and in-ears to enhance audio quality.
- Troubleshot and resolved technical problems, ensuring reliable operation of audio equipment.
- Soldered wires to drivers, assembling complete headphone units for optimal performance.
- Utilized a microscope for extended periods to analyze intricate components.
Restaurant Server
Pure Pho and Grill
Gainesville, GA
09.2023 - 06.2024
- Recommended menu items and addressed customer inquiries about food ingredients and preparation methods.
- Ensured food safety and cleanliness, protecting customers from foodborne illness and upholding sanitation standards.
- Processed customer payments using cash registers and POS systems, ensuring accurate transactions.
Restaurant Hostess
Tanqueria Tsunami
Gainesville, GA
12.2022 - 08.2023
- Monitored server availability and table turnover to maximize guest seating efficiency.
- Assigned seating arrangements to enhance customer satisfaction and comply with restaurant policies.
- Took reservations from patrons by phone or online.
Restaurant Server
Sukkhothai Restaurant
Nanaimo, BC, Canada
05.2022 - 12.2022
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers, entrees, and desserts to guests promptly, contributing to a positive dining experience.
- Processed customer payments efficiently using cash registers and POS systems, ensuring smooth transaction flow.
Worker
Nanaimo loaves and fishes
Nanaimo, BC- Canada
07.2020 - 07.2022
- Assisted with fundraising efforts by planning events and reaching out to donors to secure resources.
- Guided and supported fellow volunteers during shifts to enhance team collaboration.
- Organized and maintained records of volunteer hours and donations to ensure transparency and accountability.
- Attended weekly meetings to discuss progress and future initiatives.
Restaurant Hostess
Smitty's Restaurant
Nanaimo, BC, Canada
09.2021 - 04.2022
- Greeted customers and escorted them to their tables.
- Presented menus and addressed inquiries about menu items and specials to enhance customer dining experience.
- Upheld cleanliness standards in dining area by wiping down tables and chairs between seatings for guest satisfaction.
Education
High School Diploma -
The Highschool At VIU
CANADA07-2021
Bachelor of Science - Business Economics
Georgia Gwinnett College
Lawrenceville, GASkills
- Advanced Customer Service Techniques
- Problem solving
- Multilingual communication
- Excel
- Accounting
- Microscope analysis
Accomplishments
- Gold Medal in Literature National Competiton
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Spanish
Limited
Timeline
Sound Engineer
Empire Ears
07.2024 - 05.2026
Boba Barista
Hiro tea bar
01.2024 - Current
Restaurant Server
Pure Pho and Grill
09.2023 - 06.2024
Restaurant Hostess
Tanqueria Tsunami
12.2022 - 08.2023
Restaurant Server
Sukkhothai Restaurant
05.2022 - 12.2022
Restaurant Hostess
Smitty's Restaurant
09.2021 - 04.2022
Worker
Nanaimo loaves and fishes
07.2020 - 07.2022
High School Diploma -
The Highschool At VIU
Bachelor of Science - Business Economics
Georgia Gwinnett College