Phuong Ly
Tucson,AZ
Summary
Adept at multitasking and exceptional customer service, I enhanced guest satisfaction at Pho Ngan Vietnamese Restaurant by swiftly managing multiple tables and personalizing service. My collaboration with the team improved workflow, and my proficiency in cash handling and POS systems streamlined operations. I'm known for building strong customer relationships and maintaining high service standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Pho Ngan Vietnamese Restaurant
01.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Radiology Technologist
Pima Community College
Tucson, AZ05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Menu memorization
- Team collaboration
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Learn2Serve Food Protection Manager Certification
Languages
Vietnamese
Native or Bilingual
Timeline
Server
Pho Ngan Vietnamese Restaurant
01.2024 - 12.2024
- ServSafe Food Handler Certification - National Restaurant Association.
- Learn2Serve Food Protection Manager Certification
Associate of Applied Science - Radiology Technologist
Pima Community College
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