Phuong (Cindy) Le
San Jose,CA
Summary
Compassionate Elderly Caregiver known for productivity and efficiency in task completion. Skilled in personalized care planning, medication management, and companionship, ensuring comfort and safety of clients at all times. Excel in communication, patience, and empathy, leveraging these soft skills to connect with clients and provide exceptional care tailored to individual needs. Sympathetic personal care aide with several years of experience supporting patients with activities of daily living.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Mccarthy Medical Center
Milpitas, CA
09.2016 - 09.2023
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Coordinated care between multiple providers within the practice setting if needed.
Caregiver
IHHS
San Jose, CA
10.2020 - 04.2023
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
GED -
Milpitas Adult Education
Milpitas, CA01-2011
CPR Certification
Campbell, CASkills
- Personal care assistance
- Toileting assistance
- First-aid and CPR
- Seizure Management
- Feeding Assistance
- Social Skills Development
- Housekeeping
- Safety Compliance
- Physical therapy
- Caring Companionship
- Progress Tracking
- Schedule Management
- Medication Management
- Care Planning
- Reliability
- Ability to Lift
- Time management abilities
Certification
- CPR Certified
Timeline
Caregiver
IHHS
10.2020 - 04.2023
Medical Receptionist
Mccarthy Medical Center
09.2016 - 09.2023
GED -
Milpitas Adult Education
CPR Certification
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