Ruth Montero
Willimantic,CT
Summary
Experienced in various service roles including customer service, housekeeping, and elderly care. Bilingual in English and Spanish, enhancing communication with clients and colleagues. Demonstrates strong learning capabilities and a commitment to excellence in all tasks. Prepared to contribute positively to a new workplace environment.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Norwich Ophthalmology Group
Norwich, CT
08.2023 - Current
- Coordinated patient scheduling and appointment confirmations, ensuring optimal clinic efficiency and patient satisfaction.
- Oversaw patient intake procedures, guaranteeing meticulous data entry into electronic health records.
- Executed insurance verification and resolved billing inquiries to enhance reimbursement timelines.
- Implemented systematic organization and cleanliness protocols in the reception area to improve overall patient satisfaction.
- Conducted thorough reviews of patient insurance demographics and health history to support effective patient care management.
- Oversaw patient check-in, check-out, and payment transactions, ensuring timely billing and patient satisfaction.
- Assisted patients in accurately completing necessary medical documentation to streamline healthcare services.
- Implemented and maintained confidentiality measures for patient information in accordance with HIPAA regulations and medical office standards.
- Monitored and enforced HIPAA standards to maintain the integrity of patient privacy.
- Streamlined call handling processes by managing high call volumes and directing calls to suitable departments, consistently maintaining professionalism and courtesy.
- Facilitated positive interactions by providing compassionate service, ensuring a comforting atmosphere for patients and their families.
- Optimized scheduling processes to prioritize appointments for patients requiring immediate health attention.
Window Cleaner
Mohegan Sun
Uncasville, CT
05.2017 - 09.2018
- Performed comprehensive cleaning of casino windows and doors to maintain a welcoming environment for guests.
Cleaning Crew
Clean An Pristine Services
New London, CT
02.2017 - 04.2018
- Achieved high standards of cleanliness in bathrooms through diligent cleaning practices. Enhanced facility appearance by executing thorough vacuuming. Promoted a hygienic environment by efficiently managing waste removal.
Patient Care Assistant (PCA)
CARECO SHORELINE
Waterford, CT
01.2018 - 03.2018
- Delivered compassionate care and support to elderly individuals, prioritizing their well-being and comfort.
Housekeeper
Hotel Pennsylvania
York, PA
06.2015 - 09.2016
- Achieved high guest satisfaction ratings through meticulous cleaning of rooms. Enhanced overall guest experience by ensuring bathrooms were thoroughly sanitized. Maintained a welcoming atmosphere through consistent attention to cleanliness.
Sears Cashier
Sears
Waterford, CT
10.2015 - 02.2016
- Achieved high customer satisfaction by delivering prompt service and support. Streamlined transaction processes through effective cash register management. Enhanced store presentation by maintaining cleanliness and organizing merchandise.
Pizza Cook/Cashier
frank pepes
Uncasville, CT
02.2014 - 10.2015
- Achieved prompt delivery of pizzas to tables, enhancing customer satisfaction. Streamlined phone order process for takeout, improving order accuracy. Optimized cash transaction procedures, resulting in faster service.
Cashier/Customer Service
Johnny Rockets
mashacket, CT
01.2014 - 07.2014
- Processed cash transactions for customers efficiently and accurately. Assisted in maintaining cash register balance throughout shifts. Supported team by providing excellent customer service during transactions.
Education
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NFA
Norwich, CT06.2015
Skills
- Customer support expertise
- POS system management
- Home management
- Client relations proficiency
- Customer service expert
- Culinary industry expertise
- Cleaning operations
- Healthcare support expertise
- Dual language proficiency
- Aging care assistance
- Compassionate care
- Personal assistance services
- Food assembly
- Culinary sector expertise
- Spanish proficiency
- Healthcare information systems
CUST
Authorized to work in the US for any employer
Timeline
Medical Receptionist
Norwich Ophthalmology Group
08.2023 - Current
Patient Care Assistant (PCA)
CARECO SHORELINE
01.2018 - 03.2018
Window Cleaner
Mohegan Sun
05.2017 - 09.2018
Cleaning Crew
Clean An Pristine Services
02.2017 - 04.2018
Sears Cashier
Sears
10.2015 - 02.2016
Housekeeper
Hotel Pennsylvania
06.2015 - 09.2016
Pizza Cook/Cashier
frank pepes
02.2014 - 10.2015
Cashier/Customer Service
Johnny Rockets
01.2014 - 07.2014
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NFA