Summary
Overview
Work History
Education
Skills
References
Timeline
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Phylea Taylor

Phylea Taylor

South Orange,NJ

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer relations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Summit Medical Group
South Orange, NJ
02.2023 - Current
  • Answer customer inquiries and provide accurate information regarding various services provided.
  • Provide excellent customer service to resolve customer complaints in a timely manner.
  • Perform administrative tasks such as updating patient databases and generating charts.
  • Develop strong relationships with customers by providing personalized assistance and support.
  • Resolve complex problems by working with other departments to provide solutions that meet patient needs.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided top quality control and eliminated downtime to maximize excellent patient care.

Preschool Teacher

Espin Preschool
Union, NJ
08.2019 - 01.2020
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Organized educational materials and resources to create an engaging learning environment.
  • Assisted in providing a safe and secure environment for children.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Maintained records of attendance, health concerns, and other relevant information about the children in my care.
  • Facilitated group play activities that encouraged collaboration among students.
  • Encouraged critical thinking skills through problem solving activities.
  • Supervised outdoor playtime while ensuring safety regulations were followed.

Preschool Teacher

For The Kids Preschool
Kelowna, British Columbia, Canada
07.2016 - 03.2018
  • Monitored student progress to ensure cooperation and growth.
  • Observed children to record development.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Integrated technology into lesson plans.

Education

Associate of Arts - Early Childhood Education

NBCC
New Brunswick, Canada
06.2016

High School Diploma -

Elmore Stoutt High School
Tortola, British Virgin Islands
06.2008

Skills

  • Account Updating
  • Scheduling
  • Data Entry
  • Complaint Resolution
  • Paperwork Processing
  • Report Generation
  • Data Collection
  • Product Knowledge
  • Inbound and Outbound Calling
  • Call Management
  • Conflict Mediation
  • Quality Assurance Controls
  • Filing
  • Call Center Operations
  • Multi-Task Management
  • Active Listening
  • High-Energy Attitude
  • Customer Relations

References

References available upon request.

Timeline

Customer Service Representative

Summit Medical Group
02.2023 - Current

Preschool Teacher

Espin Preschool
08.2019 - 01.2020

Preschool Teacher

For The Kids Preschool
07.2016 - 03.2018

Associate of Arts - Early Childhood Education

NBCC

High School Diploma -

Elmore Stoutt High School

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Phylea Taylor