Phylicia Mulanax
Corcoran,United States
Summary
Talented Assistant Executive Director/Intern Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Applies skills in ministry, leadership, mentoring and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services. Talented Director offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning, and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
13
13
years of professional experience
Work History
Assistant Executive Director
Holiday by Atria
Hanford, California
02.2022 - 02.2024
- Developed and implemented strategic plans to ensure organizational growth and development.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Assisted in developing marketing strategies to promote awareness of the organization's mission and services offered.
- Performed regular assessments of programs and projects to determine effectiveness in meeting objectives.
Director of Hospitality
Atria Senior Living
Hanford, California
02.2021 - 02.2022
- Developed and implemented strategies for customer service excellence.
- Conducted regular staff meetings to discuss current issues and future goals.
- Managed the recruitment process of new personnel in order to meet staffing needs.
- Established relationships with vendors to secure competitive pricing and services.
- Initiated cost-saving measures while maintaining a high level of service quality.
- Monitored guest complaints, taking corrective action when necessary.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
Call Center Agent
Tachi Palace Hotel & Casino
Lemoore, California
05.2011 - 02.2018
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
Education
Pharmacy Technician
Boston Reed College
Hanford, CA06-2011
High School Diploma -
Corcoran High School
Corcoran, CASkills
- Vendor Relations
- Marketing
- Data Interpretation
- Business Development
- Operations Management
Timeline
Assistant Executive Director
Holiday by Atria
02.2022 - 02.2024
Director of Hospitality
Atria Senior Living
02.2021 - 02.2022
Call Center Agent
Tachi Palace Hotel & Casino
05.2011 - 02.2018
Pharmacy Technician
Boston Reed College
High School Diploma -
Corcoran High School
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