Phylicia Young
Shift Manager
Smyrna,DE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Store Manager
Popeyes Louisiana Kitchen
Smyrna, DE
11.2024 - Current
- Oversaw daily operations and staff management in a fast-paced restaurant environment.
- Ensured compliance with health and safety regulations across all store areas.
- Implemented inventory control measures to reduce waste and manage stock levels.
- Monitored financial performance, identifying areas for cost reduction and efficiency improvement.
- Managed inventory tracking and physical inventory counts to minimize loss.
Waitress
Waffle House
Smyrna, DE
04.2024 - 11.2024
- Provided friendly customer service in fast-paced dining environment.
- Took customer orders accurately and relayed them to the kitchen staff.
- Maintained cleanliness of tables and dining area throughout shifts.
- Processed payments efficiently using point-of-sale systems.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
Administrative Assistant
Alpha Behavioral Health
Dover, DE
08.2017 - 03.2024
- Managed and organized office supplies, ensuring optimal inventory levels and timely reordering processes.
- Handled incoming calls, recorded messages, and directed inquiries to the appropriate staff members.
- Supported billing processes by verifying insurance information for accuracy.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Enhanced office productivity by introducing new organizational strategies, leading to a 30% decrease in wasted time.
- Accurately entered billing data into QuickBooks, reducing data entry errors by 15% over 12 months.
Certified Nursing Assistant
Clayton Residential Home
Chicago, IL
05.2008 - 07.2017
- Assisting patients with essential activities including bathing, dressing, toileting, and oral hygiene to promote dignity and comfort.
- Facilitating patient ambulation and safe transfers, thereby enhancing their mobility and independence.
- Measuring and recording vital signs, such as temperature, pulse, respiration, and blood pressure, to monitor patient health effectively.
- Aiding patients during meals while monitoring their nutritional and fluid intake to support recovery.
- Carefully observing patients for any changes in condition and promptly reporting concerns to nursing staff to ensure timely intervention.
- Ensuring that patient rooms are maintained in a clean and safe condition, with proper use of equipment to promote optimal care.
- Recording patient care information accurately and in a timely manner to ensure a comprehensive account of their treatment.
- Providing compassionate companionship to patients and their families, thereby fostering a supportive and nurturing atmosphere
Skills
- Upselling
- Performance Improvement
- Filing Systems
- Service Delivery
- Multitasking
- Communicator
- Customer Retention
- Customer Loyalty
- Increase Profitability
- Dedicated
- Build Relationships
- Customer service
- Accountable
- Drive Business Results
- Maintaining Professional Relationships
- Improved Sales
Certification
ServSafe, 04/01/25- 04/01/2030
Education
High School Diploma -
Hirsch Metropolitan H.S.
Chicago, IL 09.2002 - 06.2006
Timeline
Store Manager
Popeyes Louisiana Kitchen
11.2024 - Current
Waitress
Waffle House
04.2024 - 11.2024
Administrative Assistant
Alpha Behavioral Health
08.2017 - 03.2024
Certified Nursing Assistant
Clayton Residential Home
05.2008 - 07.2017
High School Diploma -
Hirsch Metropolitan H.S.
09.2002 - 06.2006