Phylisia Donaldson
Fort Worth,TX
Summary
Well-qualified applicant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Director of Hospitality
Chick-fil-A Corsicana
08.2020 - Current
- Developed and executed strategic plans to drive an an average of 22% revenue growth in the hospitality sector
- Built a team of 70+ team members using ClearCompany to attract, recruit, and interview applicants
- Led orientation for new team members, getting them quickly adjusted to our store’s values and procedures
- Implemented a new attendance policy that improved employee attendance of 60+ team members
- Visualized the company’s monthly goals and metrics and created a newsletter to align the current team to them
- Scheduled appropriate teams for average daily sales of $19k
- Developed a performance management system using VSBL that allowed for accurate tracking of employee progress and goal achievement.
- Enhanced team member engagement by incorporating storytelling and real-life examples into presentations
Team Lead
Chick-fil-A Corsicana
05.2019 - 06.2020
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention
- Designed a training system from concept through delivery
- Collaborated with HR on hiring and onboarding staff, and managing onboarding documents
- Mentored emerging leaders through onboarding process and long-term team contributions
Catering Specialist
Chick-fil-A Castleton
01.2019 - 05.2019
- Led in the preparation and presentation of food, ensuring high-quality standards were maintained
- Coordinated with kitchen staff to ensure timely preparation and delivery of quality food to guests
- Trained new team members on company policies, safety procedures, and best practices according to company guidelines
Education
Bachelor of Arts - Telecommunications - Broadcast Journalism
Ball Statue University
Muncie, IN05.2018
Skills
- Recruitment and hiring
- Performance evaluation
- Training and mentoring
- Work Planning and Prioritization
- Operational Efficiency
- Conflict resolution
- Scheduling Staff
- Event coordination
- Spreadsheet Management
- Meeting planning
Timeline
Director of Hospitality
Chick-fil-A Corsicana
08.2020 - Current
Team Lead
Chick-fil-A Corsicana
05.2019 - 06.2020
Catering Specialist
Chick-fil-A Castleton
01.2019 - 05.2019
Bachelor of Arts - Telecommunications - Broadcast Journalism
Ball Statue University
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