PHYLLIS BUDZ
Joliet,IL
Summary
An analytical, results-oriented business professional with diversified experience in administrative and client services. Recognized for innovative troubleshooting, adaptability, excellent communication and negotiation skills with above average technical skills. Considered a quick learner, who easily bridges the gap between management initiatives and workplace solutions; resulting in increased responsibilities and recognized results.
Overview
42
42
years of professional experience
Work History
Customer Service Representative
Columbia Pipe & Supply
03.2015 - Current
- Create Customer "Ship To" accounts for new jobs requested from Sales, Account Managers, and Regional Manage
- Responsible for creating debit memos and credit memos to resolve customer's billing issues, such as Pricing, Freight & Handling charges, Order Entry Error, Credit & Rebills, Warranty Credits, Restock Credits, Tax Credits, and Policy Allowances.
- Update tax status on Customer's Ship To accounts and manage copies of tax certificates.
- Deductions management by means of validating disputes, modifying invoices and account statements, and effectively communicating with customers.
- Update tax status on Customer's Ship To accounts and manage copies of tax certificates.
- Document billing error communications from customers received by calls and emails and follow up accordingly.
- Create Vendor Return Credits for Warehouse to process returns and share results with Accounts Payable.
- Obtain and supply customers with Proof of Delivery, invoices, and credits as needed.
Customer Service Representative
Blackhawk Industrial
11.2012 - 12.2014
- Responsible for interacting with customers to provide and process information relating to orders, inquiries and other concerns about product and services Shipping & Receiving and Inventory Maintenance
- Resolve shipping and order entry errors along with billing issues Entry of Order Acknowledgements and follow-up on Unacknowledged Purchase Orders Expedite orders and provide proof of delivery when necessary Responsible for follow-up on Late Purchase Orders Utilization of the UPS system for shipping, returns, and transfers Administrative support for Sales Reps and.
Purchasing Clerk
Dober Chemicals
04.2012 - 11.2012
- Prepare purchase orders and send copies to suppliers and to departments originating requests
- Review requisition orders in order to verify accuracy, terminology, and specifications
- Respond to customer and supplier inquiries about order status, changes, or cancellations
- Prepare, maintain, and review purchasing files, reports and price lists
- Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
- Track the status of requisitions, contracts, and orders
- Approve bills for payment
- Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes
- Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered
- Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
- Perform buying duties when necessary.
Billing Specialist
C&K Trucking
10.2011 - 04.2012
- Prepare itemized statements, bills, or invoices; and record amounts due for items purchased or services rendered
- Compile data, compute fees and charges, and prepare invoices for billing purposes through TMW Suite
- Compute costs and calculate rates for goods, services, and shipment of goods; posting data; and keeping other relevant records
- Report unbilled work with the intention of full clean-up within two weeks from the original invoicing data, which may include scan/index documentation, enter rates, and correspondence with customers
- Abide by various customers' billing requirements, which may include invoicing on-line, via customer provided spreadsheets/templates, or mailing
- Tracking and maintenance of daily Pre-notes for easy retrieval through EBE Software Solutions
- Secure accessorial approvals to process orders.
Billing Supervisor
KeHe Distributors, LLC
11.2007 - 03.2011
- Responsible for the supervision of a staff of eight, reporting directly to the Director of Revenue
- Primarily, tasked with the generation of daily customer billings and offsetting credits to customer billing adjustments
- In addition, directly responsible for department reporting to Senior Management as well as on-going process improvements initiatives
- A "key contributor" to implementation of JDE as well as integration of an acquired Company
- Met and/or exceeded on a regular basis established department KPI's for customer billings and adjustments Successfully implemented JDE from Legacy system Major contributor to integration of acquired company to ensure seamless customer transition Recognized for consistent success in developing systems, processes, and procedures to streamline corporate operations, improve process flows, and enhance overall performance and productivity.
Team Lead - Billing
Kehe Foods
01.2003 - 01.2007
Billing Assistant
Kehe Foods
01.2001 - 01.2003
Customer Service Associate
Jewel Food Store
01.1990 - 01.2001
Marketing & Sales Admin / Receptionist
Prime Computers
01.1988 - 01.1989
Data Entry Clerk
American Chambers Insurance
01.1982 - 01.1987
Education
Technical Management -
DeVry University
Naperville, IL01.2013
Business Administration -
Illinois State University
Normal, Illinois01.1988
Business Administration -
Lewis University
Romeoville, Illinois01.1986
Skills
- JD Edwards : Enterprise One & World
- MS Office
- Complex Problem-Solving
- Billing Adjustments and Refunds
- Communication Skills (listening, verbal, written)
- Planning & Organizing
- Analytical & Problem Solving
- Process Development & Troubleshooting
- Creativity Report Manager
- Teamwork
- Filing & Data Archiving
References
REFERENCES UPON REQUEST
Timeline
Customer Service Representative
Columbia Pipe & Supply
03.2015 - Current
Customer Service Representative
Blackhawk Industrial
11.2012 - 12.2014
Purchasing Clerk
Dober Chemicals
04.2012 - 11.2012
Billing Specialist
C&K Trucking
10.2011 - 04.2012
Billing Supervisor
KeHe Distributors, LLC
11.2007 - 03.2011
Team Lead - Billing
Kehe Foods
01.2003 - 01.2007
Billing Assistant
Kehe Foods
01.2001 - 01.2003
Customer Service Associate
Jewel Food Store
01.1990 - 01.2001
Marketing & Sales Admin / Receptionist
Prime Computers
01.1988 - 01.1989
Data Entry Clerk
American Chambers Insurance
01.1982 - 01.1987
Technical Management -
DeVry University
Business Administration -
Illinois State University
Business Administration -
Lewis University
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