Phyllis Chapple
College Park,GA
Summary
Dynamic Operations Administration Assistant at Essendant with a proven track record in enhancing customer satisfaction through exceptional service. Skilled in data entry and spreadsheet management, I effectively organized documentation and improved office efficiency. A dedicated team player, I excel in prioritization and maintaining strong customer relationships, ensuring timely responses to inquiries.
Overview
27
27
years of professional experience
Work History
Operations Administration, Assistant
Essendant
12.1997 - Current
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email,
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Fredrick Douglas
Atlanta, GASkills
- Administrative support
- Data entry
- Word processing
- Scheduling
- Office management
- Spreadsheet management
- Mail handling
- Verbal communication
- AP Accounts Payable
- Inventory supplies
- Computer skills
- Customer service
- Microsoft Excel
- Microsoft outlook
- Filing and data archiving
- Professional and mature
- Dedicated team player
- Deadline oriented
- Meticulous attention to detail
- WMS
- Prioritization
- Documentation and reporting
Timeline
Operations Administration, Assistant
Essendant
12.1997 - Current
High School Diploma -
Fredrick Douglas