PHYLLIS GUARDIANO
Cheshire
Summary
Dynamic Senior Account Executive with a proven track record at ConnectiCare Inc, excelling in consultative sales and relationship management. Recognized for consistently surpassing membership goals and enhancing product portfolios. Skilled in strategic problem solving and effective communication, driving growth in competitive markets.
Overview
37
37
years of professional experience
1
1
Certification
Work History
SENIOR ACCOUNT EXECUTIVE
CONNECTICARE Inc
Farmington
01.1999 - Current
- Work through brokers and national consultants to promote high quality managed care and ancillary insurance products to middle market accounts, municipalities, and major employers in Connecticut.
- Work with Product, Underwriting and Actuaries to develop Product Portfolio annually.
- Assisted with onboarding development/improvement.
- Proven ability to make understandable complex material to external and internal clients.
- Esprit de Corp Award recipient presented by management for best team spirit and enthusiasm.
- Top Sales Award recipient for achieving highest percentage over goal multiple years.
ACCOUNT MANAGER
HealthNet
Shelton
01.1990 - 01.1998
- Company Overview: formerly Physicians Health Services
- Responsible for growing and maintaining a book of business by working with brokers, national consultants and employer groups directly.
- Delivered renewals, problem solved for escalated service issues.
- Made benefit recommendation to improve costs.
- Worked strategically to position health plan to grow profitable membership.
- Recognized by management for exceeding growth and retention goals.
CUSTOMER SERVICE TEAM LEADER
Met-Life Long Term Care
Westport
01.1988 - 01.1990
- Played key role in hiring, developing and training of first call center team of ten representatives that sold and serviced group long term care insurance to employees of national accounts.
Education
MBA -
University of New Haven
New Haven, CTBS - Marketing
Central Connecticut State University
New Britian, CTSkills
- Relationship management
- Consultative sales techniques
- Negotiation skills
- Alternative funding strategies
- Customer-centric approach
- Strategic problem solving
- Effective communication
- MS Office proficiency
- Market analysis expertise
Certification
Connecticut Life and Health Producer License
Timeline
SENIOR ACCOUNT EXECUTIVE
CONNECTICARE Inc
01.1999 - Current
ACCOUNT MANAGER
HealthNet
01.1990 - 01.1998
CUSTOMER SERVICE TEAM LEADER
Met-Life Long Term Care
01.1988 - 01.1990
MBA -
University of New Haven
BS - Marketing
Central Connecticut State University
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