Phyllis Hostetler
Staunton,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful history of working with the customers and clients to meet their needs. Skilled in using various software programs and technologies.
Overview
30
30
years of professional experience
Work History
Payroll Specialist
Bookkeeping And Management Systems
Waynesboro, VA
04.2024 - 09.2025
- Processed weekly, bi-weekly, semi-monthly and monthly payrolls for 70+ clients using ADP systems.
- Assisted clients with inquiries regarding employee paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Staff Accountant
Blue Ridge Tax And Accounting
Harrisonburg, VA
02.2022 - 04.2024
- Processed all aspects of payroll functions for over 30 clients in accordance with company policies.
- Completed payroll accurately and timely to meet client expectations and maintained accurate employee records.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, and retirement plan withholdings.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
Sales Associate
Rockingham Cooperative Ace Hardware
Stuarts Draft, VA
12.2011 - 02.2022
- Increased sales by 25% with store events, developing B2B relationships, and new product lines.
- Served customers with knowledgeable, friendly support at every step of the shopping and purchasing experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Answered phone promptly and directed incoming calls to correct offices.
Human Resources Assistant
Banta Book Group
Harrisonburg, VA
06.1995 - 07.1998
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Assisted with negotiations for insurance benefits options with new health care providers.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
Education
Associate of Applied Science - Data Processing Technology
Blue Ridge Community College
Weyers Cave, VA06.1983
Skills
- Excellent Customer Service
- Listening Skills
- Team Player
- Office Administration
- Accounting Procedures Validation
- Attention to detail
Timeline
Payroll Specialist
Bookkeeping And Management Systems
04.2024 - 09.2025
Staff Accountant
Blue Ridge Tax And Accounting
02.2022 - 04.2024
Sales Associate
Rockingham Cooperative Ace Hardware
12.2011 - 02.2022
Human Resources Assistant
Banta Book Group
06.1995 - 07.1998
Associate of Applied Science - Data Processing Technology
Blue Ridge Community College