Open To Work
Phyllis Katherine (Penn) Galloway
Customer Service /Call Center Representative/
Work Preference
Summary
Dynamic customer service representative with extensive experience at Walmart, excelling in complaint resolution and payment processing. Proven ability to enhance customer satisfaction through active listening and critical thinking. Successfully maintained photo lab operations and inventory, ensuring seamless service delivery and positive shopping experiences.
Overview
20
20
years of professional experience
Work History
Photo Center/Electronics Customer Service Rep
Walmart
Winston-Salem, NC
11.2005 - 01.2026
- Assisted customers with inquiries and product selections, ensuring positive shopping experiences.
- Processed transactions accurately using point-of-sale systems, reducing wait times at checkout.
- Running freight to keep shelves stocked for the Customers
- Price changes such as Rollbacks/Clearance/ Pinpoint to make sure Item was in stock and in the correct location
- Viz pick merchandise that’s overstock and ready to be moved to the floor for sales
- Mod changes. Missing labels throughout the department
- Assisted customers with Photo Lab order such as greeting cards and gifts that needs to be assembled and regular picture printing
- Photo lab progressed from a wet lab to Digital over the years. And was responsible for regular daily and monthly maintenance and yearly inspections which was graded. Twice a year. For upkeep on Equipment
- Kept up with inventory on the supplies that was needed for customers orders
- Processing Passport pictures.
- Made sure the display was updated for the change of the season. And advertising samples of products available for customers
- Maintained good Customer Service by assisting each customers need with Electronics and Photo lab.
Education
High School Diploma - Business Administration Winston-Salem State Univer
North Forsyth High School 1979
Winston-Salem, NCSkills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Complaint handling
Complaint resolution
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Follow-up skills
Product knowledge
Order processing
Additional Information
Call Center Experience
Timeline
Photo Center/Electronics Customer Service Rep
Walmart
11.2005 - 01.2026
High School Diploma - Business Administration Winston-Salem State Univer
North Forsyth High School 1979