PHYLLIS MCELROY
Southfield,MI
Summary
To obtain a position as a Departmental Specialist 13, using skills, knowledge, and abilities obtained over 29 years of service.
Overview
9
9
years of professional experience
Work History
Family Independence Specialist/Success Coach
State of Michigan, Michigan, Health and Human Services
02.2013 - Current
- 28 Years 7 months, 40 hours per week
- Develop, plan, and determine resources to address applicants’ and recipients’ problems in housing, transportation, child care, training, counseling, and other areas that are barriers to employment
- Ensuring accuracy in determining benefits with applicable policy
- Analyze program outcomes while reviewing benefit determination for accuracy
- Interview applicants to assess employment potential and determine barriers to self-sufficiency
- Interview applicants to make eligibility determinations; conducts initial intake interviews, and/or periodic case review interviews
- Determine eligibility for temporary financial assistance and develops plans to assist applicants in their efforts to become self-sufficient
- Write and maintains social case histories, case summaries, case records, and related reports, and prepare correspondence
- Utilize Microsoft Word and Excel to report findings of programs results
- Research analyze, and respond to inquiries from providers on behalf of patients to confirm payments
- Explain program responsibilities to applicants
- Maintains records, file medical forms for applicants
- Explain social contract obligation to applicants to encourage participation
- Assist applicant in completion of the application and explain programs and requirements
- Write social summaries for medical assistance cases.
- File hearing packets
- Attend hearings
Education
Bachelor of Arts Degree - Public Relations
Wayne State University
05.1992
Skills
- Bridges Database
- Microsoft: Teams, Word, Excel, PowerPoint
- Community Resource Building
- Presentation skills
- Computer training
Timeline
Family Independence Specialist/Success Coach
State of Michigan, Michigan, Health and Human Services
02.2013 - Current
Bachelor of Arts Degree - Public Relations
Wayne State University
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