Summary
Overview
Work History
Education
Skills
Timeline
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Phyllis Sheffield

Jacksonville

Summary

Dynamic professional with a proven track record at McDonald’s, excelling in customer service and relationship building. Enhanced service quality by implementing feedback mechanisms, boosting customer satisfaction by 20%. Skilled in active listening and order processing, with a strong background in staff training and warehousing functions. Adept at fostering team collaboration and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

McDonald’s
Jacksonville, FL
12.2023 - Current
  • Delivered exceptional customer service in fast-paced environment, addressing inquiries and resolving issues efficiently.
  • Operated point-of-sale systems, processing transactions accurately and maintaining cash handling protocols.
  • Collaborated with team members to ensure timely order preparation and delivery during peak hours.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Assisted in training new staff on customer service best practices and operational procedures.
  • Implemented feedback mechanisms for customers, contributing to improved service quality and customer satisfaction.

Packaging Operator

Coach Warehouse
Jacksonville Florida
04.2023 - 11.2023
  • Conducted quality inspections to maintain product standards.
  • Worked alongside colleagues to enhance efficiency in packaging operations.

Warehouse Worker

Sally
Jacksonville, FL
02.2022 - 12.2022
  • Assisted in loading and unloading shipments, ensuring timely delivery of products.
  • Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies.
  • Implemented safety protocols to ensure compliance with workplace regulations and reduce accidents.

Education

Raines High School
Jacksonville, FL

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Order processing
  • Staff education and training
  • Warehousing functions

Timeline

Customer Service Representative

McDonald’s
12.2023 - Current

Packaging Operator

Coach Warehouse
04.2023 - 11.2023

Warehouse Worker

Sally
02.2022 - 12.2022

Raines High School