Phyllis Trotman
Lakewood,NJ
Summary
Detail-oriented and compassionate team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Over 20 years of experience in the medical field in a variety of settings. One who is aiming to become a solid part of this organization through the delivery of care in correlation with protocols and regulations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Transfer Center Agent
Hackensack Meridian Health System
1945 RT 33 Neptune, NJ 07753
08.2021 - Current
- Streamlined internal processes for improved efficiency and productivity within the transfer center.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
- Mentor junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Resolve caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Arrange for patients to be transferred within the facility/outside of the facility for a higher level of care vs patient family request.
- Data entry using Epic and Stat call for mobile transportation and demographical needs.
Patient Care Technician
Southern Ocean Medical Center
1140 RT 72 West Manahawkin ,NJ 08050
08.2016 - 08.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Certified Nursing Assistant
Shorrock Gardens Care Center
75 Old Toms River RD Brick, NJ, 08723
06.2011 - 08.2016
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Meridian Nursing And Rehab
415 Jack Martin Blvd Brick, NJ, 08724
04.2004 - 08.2011
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care with the use of CPM machines.
Certified Nursing Assistant
Medicenter Nursing And Rehab
685 River Ave, Lakewood, NJ, 08701
07.1991 - 02.2005
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated personal hygiene management, feeding and ambulation.
Education
High School Diploma -
Manchester High School
Manchester ,NJ, 0875906.1981
Skills
- Electronic Charting (Epic/Stat Call/Sorian)
- EKG's
- Glucose Monitoring
- Venipuncture
- Telemetry Monitoring
- Direct Patient Care
- Obtaining Vital Signs
Certification
- Certified Nursing Assistant
- Certified Patient Care Tech
- Certified BLS
Timeline
Transfer Center Agent
Hackensack Meridian Health System
08.2021 - Current
Patient Care Technician
Southern Ocean Medical Center
08.2016 - 08.2021
Certified Nursing Assistant
Shorrock Gardens Care Center
06.2011 - 08.2016
Certified Nursing Assistant
Meridian Nursing And Rehab
04.2004 - 08.2011
Certified Nursing Assistant
Medicenter Nursing And Rehab
07.1991 - 02.2005
High School Diploma -
Manchester High School