Phyllis Trotman
Lakewood,NJ
Summary
Detail-oriented and compassionate team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Over 20 years of experience in the medical field in a variety of settings. One who is aiming to become a solid part of this organization through the delivery of care in correlation with protocols and regulations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Transfer Center Agent
Hackensack Meridian Health System
2021.08 - Current
- Streamlined internal processes for improved efficiency and productivity within the transfer center.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
- Mentor junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Resolve caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Arrange for patients to be transferred within the facility/outside of the facility for a higher level of care vs patient family request.
- Data entry using Epic and Stat call for mobile transportation and demographical needs.
Patient Care Technician
Southern Ocean Medical Center
2016.08 - 2021.08
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Certified Nursing Assistant
Shorrock Gardens Care Center
2011.06 - 2016.08
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Meridian Nursing And Rehab
2004.04 - 2011.08
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care with the use of CPM machines.
Certified Nursing Assistant
Medicenter Nursing And Rehab
1991.07 - 2005.02
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated personal hygiene management, feeding and ambulation.
Education
High School Diploma -
Manchester High School
Manchester ,NJ, 0875906.1981
Skills
- Electronic Charting (Epic/Stat Call/Sorian)
- EKG's
- Glucose Monitoring
- Venipuncture
- Telemetry Monitoring
- Direct Patient Care
- Obtaining Vital Signs
Certification
- Certified Nursing Assistant
- Certified Patient Care Tech
- Certified BLS
Timeline
Transfer Center Agent
Hackensack Meridian Health System
2021.08 - Current
Patient Care Technician
Southern Ocean Medical Center
2016.08 - 2021.08
Certified Nursing Assistant
Shorrock Gardens Care Center
2011.06 - 2016.08
Certified Nursing Assistant
Meridian Nursing And Rehab
2004.04 - 2011.08
Certified Nursing Assistant
Medicenter Nursing And Rehab
1991.07 - 2005.02
High School Diploma -
Manchester High School
- Certified Nursing Assistant
- Certified Patient Care Tech
- Certified BLS
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