PHYLLIS WATSON
Lehigh Acres
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
7
7
years of professional experience
Work History
Patient Scheduling Specialist
Radiology Regional Center
08.2023 - 11.2024
- Maintained up-to-date knowledge of product features and benefits.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Responsible for scheduling, canceling and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Regional protocol pertinent to the request exam.
Health Care Specialist
Florida Urology Associates
07.2022 - 08.2023
- Collaborated with multidisciplinary teams to coordinate optimal patient care plans.
- Advised families on homecare instructions after discharge from hospitalization.
- Provided emotional support to patients dealing with chronic illnesses or disabilities.
Customer Service Representative/Call Center
LYNX Services
08.2021 - 10.2021
- Schedule appointments for dealerships.
- Provide prompt, accurate, and friendly customer service, ensuring customer feel supported and valued.
- Engaging in active listening with callers, confirm or clarify information and manage the calls according to training.
Technical Support Representative II
Alta Resources
07.2017 - 12.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High school diploma or GED - General Studies
Cape Coral High School
Cape Coral, FL06.1993
Skills
- Patient Care
- Time Management
- Data Entry
- HIPAA Compliance
- Medical Terminology
- Epic
- EMR
- Microsoft Office
- Zendesk
- Claims Processing
- Customer Service
- Social Media Management
- Project Management
- Insurance Verification
- Healthcare Administration
- Medical Records
- Troubleshooting
- Complaint Resolution
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Professional telephone demeanor
Personal Information
Title: Patient Contact Specialist
Years Of Experience
8
Timeline
Patient Scheduling Specialist
Radiology Regional Center
08.2023 - 11.2024
Health Care Specialist
Florida Urology Associates
07.2022 - 08.2023
Customer Service Representative/Call Center
LYNX Services
08.2021 - 10.2021
Technical Support Representative II
Alta Resources
07.2017 - 12.2020
High school diploma or GED - General Studies
Cape Coral High School
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