Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllis (Renae) Trotter

Cumberland Furnace,TN

Summary

Dynamic Patient Service Representative with expertise in EPIC scheduling and insurance verification at DMA. Excelled in enhancing patient satisfaction through effective communication and meticulous data entry. Showcasing strong attention to detail and problem-solving skills. Proven ability to streamline appointment processes and facilitate seamless patient interactions.

Overview

1
1
year of professional experience

Work History

Patient Service Representative

DMA
07.2024 - Current
  • Used EPIC to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Greeted and assisted patients with check-in procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Education

High School Diploma -

Dickson County Senior High
Dickson, Tn
06-1989

Skills

  • Patient greeting
  • Appointment scheduling
  • Check-in coordination
  • Data entry proficiency
  • Insurance verification
  • Scheduling appointments
  • Phone etiquette
  • Directing incoming calls
  • Payment collection

Timeline

Patient Service Representative

DMA
07.2024 - Current

High School Diploma -

Dickson County Senior High

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