PHYU HNIN PHWAY
Newport Beach
Summary
Dynamic administrative support professional experienced in optimizing operations and improving customer experiences. Successfully coordinated logistics, managed information systems, and oversaw team collaboration in diverse environments. Committed to delivering exceptional service and enhancing organizational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
H-MART SUPERMARKET
Irvine
09.2023 - Current
- Delivered exceptional customer service by assisting shoppers with inquiries and product information.
- Processed sales transactions, refunds, and exchanges while maintaining organized service area.
- Managed cashier schedules, coordinated shift coverage, and ensured staffing for peak hours.
- Oversaw front-end operations to guarantee positive shopping experiences for customers.
- Maintained accurate departmental invoices and records for budgeting and inventory tracking.
- Coordinated supply ordering and distribution for customer service team and store departments.
- Verified employee timecards and supported payroll accuracy for store staff.
- Scheduled candidate interviews, communicated with applicants, and facilitated onboarding processes.
Senior Program Assistant
United Nations Office for Project Services
Yangon
09.2014 - 12.2019
- Provided comprehensive administrative and program support, enhancing efficiency in operations.
Coordinated logistics for events and travel arrangements, ensuring seamless execution. - Managed digital and physical filing systems to maintain organization and accessibility.
- Supported teams in dynamic international environments, fostering collaboration and productivity.
Oversaw information management processes, streamlining data retrieval and reporting. - Facilitated communication between departments to align project goals and objectives.
- Executed tasks with attention to detail, improving overall workflow effectiveness.
Leveraged five years of experience at United Nations Office for Project Services to drive results.
Education
Master's degree - Social work
Myanmar Institute of Theology
Yangon, Yangon10-2017
Bachelor's degree - Social Sciences, Religious Studies, Liberal Arts
Myanmar Institute of Theology
Yangon, Yangon10-2011
Skills
- Email and phone communication
- Scheduling and calendar management
- Administrative support
- Document preparation
- Information management
- Travel logistics
- Event planning
- File organization
- MS Office proficiency
- Problem solving
- Collaboration skills
- Team building
- Multicultural teamwork
Personal Information
Title: CUSTOMER SERVICE ASSOCIATE
Accomplishments
- Top Employee Award _ Key Player (H mart 2025)
Timeline
Customer Service Associate
H-MART SUPERMARKET
09.2023 - Current
Senior Program Assistant
United Nations Office for Project Services
09.2014 - 12.2019
Master's degree - Social work
Myanmar Institute of Theology
Bachelor's degree - Social Sciences, Religious Studies, Liberal Arts
Myanmar Institute of Theology