PIA LEE
Elkton,MD
Summary
Demonstrated strong organizational capabilities in documentation, data entry, and communication, while proficiently managing customer interactions and problem resolution using Microsoft Office and Excel.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Cecil County Public Schools
10.2023 - Current
- Build positive relationships with students through patience, empathy, and clear communication.
- Manage classrooms independently while maintaining a safe and supportive learning environment.
- Adapt communication styles to meet individual needs, improving engagement and cooperation.
- Maintain accurate attendance and documentation to ensure seamless transitions between educators.
Fulfillment Specialist
The Container Store
06.2022 - 09.2022
- Supported the customer experience by ensuring accurate and timely order fulfillment.
- Resolved order issues and assisted customers with inquiries to enhance satisfaction.
- Processed and tracked orders using RF scanners and inventory systems.
- Collaborated with team members to meet order deadlines and improve workflow efficiency.
Administrative Assistant
Cecil County Department of Community Services
08.2021 - 10.2021
- Assisted the public with program and service questions, providing professional customer support.
- Processed travel vouchers, records, and documentation with accuracy and efficiency.
- Entered and maintained data in Excel to support reporting and program operations.
- Supported grant proposal activities and fund distribution coordination.
Warehouse Associate
Kuehne + Nagel
08.2018 - 02.2020
- Ensured accurate receiving and labeling of inventory to support order fulfillment and delivery success.
- Communicated with logistics teams to coordinate shipments and resolve inventory discrepancies.
- Demonstrated reliability and strong teamwork in a fast-paced environment.
Education
High School Diploma - undefined
Harford Technical School
Bel Air, MDSkills
Achieved operational efficiency through expert utilization of Microsoft Office tools, including Excel and Outlook
Enhanced inventory accuracy through proficient management of RF scanners
Streamlined order entry processes, resulting in elevated customer satisfaction
Improved data accuracy via disciplined data entry practices
Fostered a customer-first approach that significantly increased client loyalty
Strengthened customer relationships through patient and supportive service
Resolved customer issues with empathy, enhancing overall satisfaction levels
Delivered dependable support that bolstered team reliability and performance
Implemented organizational techniques that notably improved workflow efficiency
Maximized productivity by effectively multitasking in high-pressure situations
CORE COMPETENCIES
- Customer Service
- Customer Support
- Client Relations
- Problem Solving
- Communication
- Active Listening
- Customer Retention
- Multitasking
- Order Processing
- Inventory Support
- Data Entry
- Microsoft Office
- Excel
- Team Collaboration
- Time Management
- Conflict De-Escalation
Timeline
Substitute Teacher
Cecil County Public Schools
10.2023 - Current
Fulfillment Specialist
The Container Store
06.2022 - 09.2022
Administrative Assistant
Cecil County Department of Community Services
08.2021 - 10.2021
Warehouse Associate
Kuehne + Nagel
08.2018 - 02.2020
High School Diploma - undefined
Harford Technical School